ICF
ServiceNow Business Analyst/UX (Top Secret)
Reston, VA · Contract
No sponsorship$67k-$115kDetected 5 days ago
FigmaUX ResearchUI DesignUX DesignWireframingDesign SystemsAccessibilityAgileVPNResearchCommunicationCollaborationProblem Solving
About the role
- Please note: This role is contingent upon a contract award.
- Job Location: Remote work is authorized.
- We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Responsibilities
- Perform business analysis and UX design activities across assigned workstreams, including workflow and workload management, reporting and analytics, and data-integration use cases
- Gather, analyze, and document requirements from stakeholders, SMEs, product owners, and technical teams
- Translate business and user needs into user stories, acceptance criteria, process flows, and design-ready requirements
- Design ServiceNow user experiences using wireframes, user flows, prototypes, and high-fidelity interface concepts
- Collaborate with developers, administrators, product owners, and subject matter experts to align requirements and design decisions with technical and business constraints
- Apply user-centered design and accessibility best practices, including Section 508 and WCAG considerations
- Use Agile delivery practices to refine priorities, support sprint activities, and keep work aligned with delivery goals
- Support usability testing, analyze feedback, and recommend design improvements
- Support u ser acceptance testing and release readiness activities
- 3+ years of professional experience in business analysis, UX/UI design, or a combined BA/UX role
Requirements
- What You Must Have
- Must be a U.S. citizen and possess an active Top Secret clearance due to federal contracting requirements
- Bachelor's degree in business, information systems, user experience design, human-computer interaction, public administration, or a related field
- 3 + years of experience facilitating stakeholder interviews, requirements sessions, design workshops, JAD sessions, or comparable collaborative discovery activities.
- 1+ years of experience supporting ServiceNow or a comparable enterprise workflow platform, including workflow analysis, requirements, design, or platform-enhancement activities
- Experience with ServiceNow user experience capabilities, interface patterns, or the ServiceNow Horizon Design System
Skills
- Strong analytical, problem-solving, facilitation, communication, and stakeholder-engagement skills
- Working at ICF
- For more information, please read our EEO policy.
- Candidate AI Usage Policy
- If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com.
- The pay range for this position based on full-time employment is:
- $67,355.00 - $114,503.00
- Nationwide Remote Office (US99)
Compensation
- $67,355.00 - $114,503.00
Visa & Work Authorization
- citizen and possess an active Top Secret clearance due to federal contracting requirements
This listing is sourced directly from ICF's careers page and normalized into a canonical job model.