The Estate Yountville
Guest Experience Coordinator
Yountville, CA
Sponsorship not specifiedDetected 61 days ago
ExcelLeadershipCommunicationMicrosoft Office
About the role
- The ideal candidate is warm, organized, detail-oriented, proactive, and passionate about hospitality.
- This person works closely with the Guest Experience Managers, Front Office, Concierge, Reservations, and MOD team to ensure every guest experience feels personal, polished, and well cared for.
- Monitor and respond to guest requests through phone, email, text, ALICE, Opera, Revinate, or other applicable systems.
Responsibilities
- Guest Communication & Administrative Support Support the Guest Experience team with daily guest communication, administrative tasks, and operational follow-up.
- Partner with Housekeeping, Food & Beverage, Spa, Concierge, and Front Office to ensure amenities are delivered accurately and on time.
- Help identify opportunities to create thoughtful surprise-and-delight moments for guests.
- Support preparation for high-profile guests, special occasions, group VIPs, and ownership requests.
- Concierge & Guest Experience Support Assist with itinerary preparation, restaurant reservations, winery appointments, transportation requests, spa bookings, and local recommendations.
- Maintain updated guest-facing materials, local guides, menus, winery information, transportation contacts, and experience collateral.
- Support the Concierge and Guest Experience team with confirmations, follow-up calls, and written itineraries.
- Partner with Sales and Events on group arrivals, VIPs, rooming details, and special guest needs.
- Service Standards & Forbes Alignment Support Forbes Travel Guide service standards through accurate communication, personalization, and attention to detail.
- Maintain confidentiality and discretion with guest information, especially VIP and high-profile guests.
Benefits
- Help ensure guests are aware of Estate Yountville offerings, including Clementine, The Spa at Estate Yountville, Fox Bar, wine tastings, live music, bikes, house car service, wellness offerings, and resort amenities.
Company info
- This role is an important part of creating a seamless, thoughtful, and personalized guest journey before, during, and after each stay.
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