Coinbase

Staff Technical Program Manager, CX Agent Experience

Remote - USA · Staff+

Sponsorship not specified$176k-$207kDetected 14 days ago

Machine LearningLLMsAgileLoad TestingLeadership

About the role

Own the program management framework for Agent Cockpit, including roadmap tracking, intake and prioritization, sprint planning, dependency management, and cross-team delivery execution.
Drive technical dependency coordination and platform migrations, translating upstream system changes (API deprecations, service integrations, data model changes) into internal delivery plans and engineering asks.
Lead launch readiness and operational risk management, owning security review coordination, production approvals, testing governance, and escalation when critical-path items stall.
Manage cross-functional alignment across Engineering, Product, Security, Payments, Compliance Operations, and CX leadership, owning the rolling intake process for partner team requests and communicating prioritization decisions.
Support agent enablement by maintaining access patterns, JIT flows, role-based access guidance, and operational runbooks for agents, team leads, L&D, and partner engineering teams.
Demonstrated ability to drive security reviews, launch-readiness processes, and operational risk workflows in production environments, including capacity planning, observability, and performance measurement.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

8+ years of technical program management experience, including leading complex, multi-stakeholder programs in platform or internal-tools environments.
Proven experience coordinating engineering dependency management and API/interface migrations across teams when upstream platforms change, with the ability to translate technical complexity into clear delivery plans.
Experience working in regulated or compliance-heavy environments with internal users such as investigators, agents, or operations teams, operating as the sole program leader across highly technical stakeholders.
Experience applying Agile, Lean, or similar delivery frameworks to real-world execution, with experience managing technical backlogs and writing technical PRDs.
Required Skills and Experience:

Ready to do the most impactful work of your career?
This isn't a place for complacency, it's a place to be pushed past your perceived limits.
Coinbase is a remote-first, but not remote-only company.
Expect to get together quarterly for intense in-person working sessions called "surges." learn more about working at Coinbase.
Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants.
The tool simulates realistic interview scenarios and engages in dynamic conversation.
Coinbase will not use AI to make decisions impacting employment.

$176,035 - $207,100 USD
Notice: Base salary varies by location (see range below).
Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Annual base salary range (excluding equity and bonus):

Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Partner with Engineering on reliability, observability, and performance programs, including system health metrics, load testing, capacity planning, and backend monitoring to ensure platform stability at scale.
AI Disclosure: Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants.

Coinbase is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.

This listing is sourced directly from Coinbase's careers page and normalized into a canonical job model.