Oxford Nanopore Technologies
Product Support Scientist - AMR West Coast
SAN FRANCISCO, CA, United States
Sponsorship not specifiedDetected 20 days ago
Data AnalysisCustomer Support
About the role
- This role provides high-tier technical support primarily to the technical Services team. The role requires resolving escalated complaint cases on a variety of ONT products; diagnosing and troubleshooting complex end-to-end solutions from library prep to data analysis; working closely with internal teams and stakeholders to bring forth customer-driven
- feedback and improvements to products; triggering of Quality investigations; acting as a technical resource center for front-line support; and assisting with the roll-out of new products.
Responsibilities
- This role provides high-tier technical support primarily to the technical Services team.
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