Terex
Customer Service Representative
US-KY Louisville Business Park
Sponsorship not specifiedDetected 2 days ago
CRMExcelERPCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime ManagementAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- This role requires tenacity, diligence, resolve, determination, and perseverance.
- A strong work ethic, willingness to grow, and the ability to follow processes without shortcuts are essential to providing excellent service.
- We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected.
Responsibilities
- exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.
- We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.
- Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.
Requirements
- Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
- Three + years experience in a customer service & team oriented environment
- preference for experience in specialized call center w/strong orientation for prompt accurate response.
- High School Diploma or GED required.
Nice to have
- Experience working within a busy office environment.
- Ability to meet deadlines.
- Excellent verbal and written communication skills.
- Must have the ability to be a good listener.
- Excellent telephone manner.
- Experience using ERP or CRM systems is preferred.
- Knowledge, Skills and Abilities:
- Ability to work within a team.
Skills
- Self-motivated and ambitious.
- Ability to work in a fluid environment with constantly changing priorities.
- Strong time management skills.
- Customer-focused mindset.
- Action- and goal-oriented approach.
- Clear communication skills.
- Patience and attentiveness.
- Highest level of integrity, honesty, and trust.
- Strong problem-solving abilities.
- Excellent listening skills.
- Adaptability to new technologies and business systems.
- Proactive in identifying and resolving issues.
Benefits
- Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
- Team Member bonus, private healthcare, paid holidays, 401k, life insurance, LinkedIn Learning.
- The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.
Company info
- We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
- Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.
- To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated.
- We are committed to being fair and impartial in our decisions.
- We design and manufacture advanced specialty vehicles-including fire, ambulance, and recreational vehicles-alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry.
- Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.
- We are a global company, and our culture is defined by our Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.
- We are committed to helping team members reach their full potential.
- We offer competitive salaries,
Equal opportunity
- equal opportunity employer and appointments are based on merit.
Visa & Work Authorization
- l company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship
This listing is sourced directly from Terex's careers page and normalized into a canonical job model.