Cox
Manager, Workforce Analytics
REMOTE - USA · Full-time
Sponsorship not specified$92k-$154kDetected 1 day ago
Project ManagementForecastingExcelProcess ImprovementLeadershipCommunicationTime ManagementMentoringMicrosoft Office
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33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.
- Job Description The Manager, Workforce Analytics is responsible for leading workforce management operations, strategy, analytics, and optimization across a complex, multi-brand enterprise portfolio within Cox Automotive.
- Additionally, the manager is responsible for enabling WFM continuous improvement, innovation, process standardization, and best practice adoption across brands.
Responsibilities
- Leads Workforce Management Operations team in the achievement of strategic and operational objectives across a complex, multi-brand enterprise portfolio.
- Provides day-to-day guidance, coaching, development, and accountabilities to support the WFM staff and allied internal and external stakeholders.
- Partner with Operations, Finance, Leadership, Product, CAI stakeholders, and 3rd party partners to support business objectives and operational performance.
- Oversees the workforce tools utilized to optimize workforce planning, scheduling, real-time management, and performance reporting across multi-channel operations including voice, email, text messaging and chat support.
- Monitor, Track and Analyze call center, help desk, service center, back-office volumes to optimize workforce capabilities across channels and teams while identifying and driving actionable insights.
- Optimizes Schedule adherence and provides actionable insights to stakeholders for improvement.
- Achieves and Optimizes Service level attainment.
- Manages Workforce Management (WFM) staff and ensures effective performance of: Forecasting, Scheduling, Real-Time Operations, Capacity planning, Analytics, Queue and volume monitoring, Off-line activity approval.
- Analyzes diverse metrics to conduct forecasting, create staffing schedules and monitor real-time for schedule adherence
- Identify areas of opportunity and implement innovative process improvements.
Requirements
- Bachelor's degree in a related discipline and 6 years experience in a related field.
- The right candidate could also have a different combination, such as a master's degree and 4 years experience
- a Ph.D. and 1 year experience in a related field
- or 10 years experience in a related field
- 1+ year of experience managing direct reports
- Expertise in Workforce Management software such as Genesys Cloud
- Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point and Excel) required.
- Ability to identify problems, troubleshoot, and initiate corrective actions and preventative actions.
- Experience with Continuous Improvement and Lean methodologies.
- Experience leading the implementation and deployment of workforce management platforms in a contact center environment
Compensation
- Compensation includes a base salary in the range of $92,300.00 - $153,900.00.
- The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.
- Position may be eligible for additional compensation that may include an incentive program.
Benefits
- The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations
- and up to 160 hours of paid wellness annually for their own wellness or that of family members.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
- For more details on what benefits you may be offered, visit our benefits page.
- Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
- EOE, including disability/vets
Company info
- Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
- Application Deadline: 08/03/2026
- Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars.
- Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
- Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
- No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
- Cox Automotive - USA
- Job Family Group
- Business Operations
- Manager, Workforce Analytics
- Management Level
- Manager - People Leader
- Flexible Work Option
- Can work remotely anywhere in the specified country
- Yes, 5% of the time
- Application Deadline:
Visa & Work Authorization
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
This listing is sourced directly from Cox's careers page and normalized into a canonical job model.