Crusoe
Service Desk III
Sunnyvale, CA - US · Mid
Sponsorship not specified$100k-$120kDetected 8 days ago
LinuxCommunicationProblem Solving
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odds of building a lasting career here
26Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
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About the role
- Crusoe's Service Desk team plays a critical role in troubleshooting, configuring, and resolving issues across servers, networks, infrastructure, SaaS applications, and file shares.
- We're looking for someone self-motivated and customer-obsessed, who thrives in a fast-paced environment, takes pride in solving complex technical problems, and is energized by continuous learning and opportunities to grow.
- Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment.
Responsibilities
- Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support.
- Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements.
Requirements
- Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.
- Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress.
- Proficiency with ticketing systems, IT documentation platforms, and SaaS management.
- Ability to pass a background check.
- Bachelor's degree or equivalent experience with 6+ years of IT systems experience.
Skills
- Crusoe is on a mission to accelerate the abundance of energy and intelligence.
- The demand for AI compute is boundless, and power is a bottleneck.
- Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient.
- Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).
Compensation
- Compensation will be paid in the range of up to $100,000 - $120,000 + Bonus.
- Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.
Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
Company info
- Experience administering and troubleshooting Windows, macOS, and Linux systems.
- Experience working as a project-oriented engineer, comfortable leading initiatives end to end.
- Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively.
- Prior experience working in large enterprises with significant user bases.
- Previous NOC/SOC experience.
- You'll partner closely with teams across the company and external vendors to elevate the user experience and keep operations running smoothly.
- Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives.
Equal opportunity
- Crusoe is an Equal Opportunity Employer.
Visa & Work Authorization
- Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran st
This listing is sourced directly from Crusoe's careers page and normalized into a canonical job model.