ServiceTitan

Customer Success Manager (Enterprise), Max

US Remote

Sponsorship not specifiedDetected 30 days ago

Product ManagementProject ManagementAccount ManagementRecruitingOnboardingCustomer SuccessLeadershipCommunicationAdaptabilityOrganizational Skills

About the role

Max represents our highest level of customer partnership - combining automation strategy, elevated customer success engagement, and measurable growth outcomes into a unified revenue ecosystem.
If you are passionate about helping contractors scale through automation, thrive in high-visibility and high-stakes environments, and want to shape the future of ServiceTitan - the Max team is where you belong.
Be Human With Us: Being human isn't about checking every box on a list.

Responsibilities

Manage a Max Portfolio
Serve as the primary strategic advisor across the Max ecosystem, ensuring alignment to drive measurable business outcomes.
Develop and maintain Executive Success Plans that connect automation strategy, product adoption, and operational KPIs to customer growth goals.
Leverage usage data, automation benchmarks, and KPI reporting to deliver data-backed recommendations and expansion strategies.
Partner with customer leadership teams to align frontline execution with executive growth strategy.
Deliver an Elevated Max Experience
Partner closely with the Max Specialists to ensure seamless onboarding, activation, and cross-product integration.
Support participation in beta programs and early-access initiatives when aligned to customer strategy and readiness.
You will work closely with dedicated Max Specialists to partner on onboarding, activation, and workflow execution across the platform.
While the Specialist drives automation implementation, you will own the ideal foundation, strategic alignment, growth planning, executive engagement, and long-term value realization.

Requirements

4+ years of account management, enterprise customer success, product specialist, or strategic consulting experience in a customer-facing role.
Experience managing high-touch, complex SaaS accounts with executive stakeholders.
Strong executive communication skills and ability to confidently facilitate business reviews.
Proven ability to analyze data sets and translate insights into strategic recommendations.
Experience working cross-functionally with product, sales, and/or implementation teams.
So, if you have the skills but are hesitant to apply because of your background, apply anyway.
Demonstrated ability to drive measurable outcomes such as revenue growth, adoption lift, retention, or expansion.
Self-starter who thrives in a fast-paced, evolving environment.
Highly organized with strong prioritization and project management skills.
Intelligent, adaptable, and solution-oriented.
~30% travel nationwide.
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions

Skills

AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Compensation

$92,600 USD - $139,000
$86,600 USD - $129,800

Benefits

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

Company info

Own a portfolio of 20 Max customers, executive visibility, and strong growth potential.
Help customers operationalize automation into daily workflows to increase stickiness and long-term expansion potential.
Act as the strategic conduit between Max customers and internal Product teams by surfacing actionable feedback that improves product velocity and customer experience.
Max is not a product bundle - it is a structured, outcomes-driven growth experience for our most forward-thinking customers focused on end-to-end automation to drive more leads, higher booking rate and increased average ticket.
As a Customer Success Manager (Enterprise) - Max, you will manage a curated portfolio of strategic, growth-oriented customers enrolled in Max.
You will serve as the executive-facing strategic advisor, helping customers translate automation and operational data into measurable business outcomes.
We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
At ServiceTitan, we celebrate individuality and uniqueness.

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This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.