voize
Founding Onboarding & Customer Success Manager - US (m/f/d) - AI health-tech
New York
Sponsorship not specifiedDetected 12 days ago
Customer SuccessCommunication
About the role
- Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
- We don't replace humans with technology - we amplify their impact.
- Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
Responsibilities
- Drive adoption through clear processes, smart touchpoints, and proactive communication
- The ability to manage many customers without losing overview
Requirements
- Curiosity about technical setups and workflows (no coding required)
Benefits
- Own the end-to-end rollout and success of US customers, from onboarding through adoption and ongoing customer health
- Monitor customer health, usage, and ticket patterns to spot risks proactively
- Proven experience training customers and/or leading customer rollouts (ideally in healthcare, caregiving, or another operationally complex environment)
- Confidence working with data, dashboards, and signals to understand customer health and adoption
- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people
- Become a co-creator of our success with stock options
- Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan.
Company info
- Willingness to travel regularly to customers across US
This listing is sourced directly from voize's careers page and normalized into a canonical job model.