Frontcareers

Senior Manager, Account Management

San Francisco, CA · Senior

Sponsorship not specifiedDetected 14 days ago

SalesforceAccount ManagementNegotiationCustomer SuccessLeadershipCollaborationMentoring

About the role

Front handles the coordination and context behind complex B2B customer relationships.
Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.

Family planning support with Maven
You will help to develop the future structure of our Existing Business team as we introduce Account Teams, made up of Account Managers partnered with Customer Success Managers.
Lead a high-performing AM team - Develop and coach a team of Account Managers who are passionate about customer outcomes and business growth.
Drive customer expansion - Coach AMs to map their account books and identify opportunities, then develop strategies to mature them into customer expansion.
Establish AM fundamentals - Partner with the CRO and VP of Customer Success to define team KPIs, roles and responsibilities, success metrics, and operating rhythms.
Collaborate cross-functionally - Work closely with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences.
Own customer outcomes - Take accountability for renewal, expansion, customer satisfaction, and ensuring commercial success across the team.
Proven experience developing and leading AM functions - You've been an early AM leader before and know what good looks like from the ground up.
Strong coaching and people leadership skills - You know how to develop talent, deliver feedback, and create a culture of accountability and growth.
Strategic and execution-oriented - You can think big picture while rolling up your sleeves to build processes, run customer calls, and get things done.

Experience leading a team focused on AM motions - You have clear experience with commercial tasks such as Enterprise level renewal negotiation, upselling, cross-selling, and handling customer escalations.

Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Mental health support with Workplace Options
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

This listing is sourced directly from Frontcareers's careers page and normalized into a canonical job model.