Freshworks
Director - Demand Generation
Boston, MA, United States · Director
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About the role
- Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives.
- Software is a choice that can make or break a business.
- Business software has become a blocker instead of ways to get work done.
Responsibilities
- Own and execute the scaled demand generation roadmap across our product portfolio, balancing pipeline goals, audience priorities, channel performance, and budget.
- Build and optimize always-on demand programs across SEM, SEO, AI search/GEO, content syndication, webinars, conversational marketing, lifecycle, nurture, and emerging channels.
- Build AI-native and agentic workflows into the demand engine, including audience identification, campaign orchestration, lead qualification, personalization, optimization, and reporting.
- Own performance across key demand generation metrics including MQCs/MQLs, SAOs, conversion rates, pipeline contribution, pipeline velocity, CAC, CPL, and channel efficiency.
- Manage and continuously optimize multi-million-dollar budgets across channels and campaigns based on incremental pipeline impact and ROI.
- Partner with Sales and RevOps on lead scoring, qualification, routing, SLAs, and handoff processes to improve conversion from demand through pipeline.
- Partner with Product Marketing to ensure campaigns, messaging, and audience strategies are coordinated across product lines rather than fragmented.
- Build a rigorous testing and experimentation culture, with clear hypotheses, measurement frameworks, and decisions on where to scale, optimize, or stop investment.
- Lead and develop a high-performing demand generation team while remaining close enough to the work to diagnose problems and drive execution.
- In this role, success means building a demand engine that is:
Requirements
- 10+ years of experience in B2B demand generation, growth marketing, or performance marketing, ideally in enterprise SaaS.
- Experience managing multi-million-dollar marketing budgets and making channel allocation decisions based on performance and ROI.
- Hands-on experience with marketing automation platforms such as Marketo, HubSpot, or Pardot and CRM platforms such as Salesforce.
- Experience with intent and account intelligence platforms such as 6sense or Demandbase and conversational marketing platforms such as Qualified or Drift.
- Strong analytical skills and the ability to independently diagnose performance issues using data.
- Experience in a scaled, sales-led enterprise SaaS company with a multi-product portfolio.
- Experience operating in both enterprise and SMB/mid-market motions.
- Experience with ITSM, customer support, CRM, or adjacent enterprise software categories.
Compensation
- $200k-$245k
Company info
- We are not looking for someone to simply run the traditional demand gen playbook faster.
- If this sounds like a journey you want to be part of, we'd love to meet you.
- At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
- The Profile We Are Looking For
This listing is sourced directly from Freshworks's careers page and normalized into a canonical job model.