Agebold
Customer Experience Associate (Remote)
Los Angeles, California, United States; Remote · Full-time
Sponsorship not specifiedDetected 489 days ago
HubSpotCRMSalesOutbound SalesCustomer SupportCommunicationCritical Thinking
About the role
- Bold is backed by leading investors, including Rethink Impact, Andreessen Horowitz, and Khosla Ventures.
- Bold is looking for a motivated Customer Experience Associate to conduct high volume outreach to new and existing members leading to increased enrollment and program completion rates.
- This is a full time remote role and will report to our Manager of Member Experience.
Responsibilities
- Enroll 25% or more of all connected leads
- Maintain 92% or higher customer satisfaction score
Requirements
- You showcase the ability to effectively communicate value proposition of Bold's technology product and program
- Ability to prioritize and handle a high volume of work while maintaining quality interactions
- Demonstrated ability to quickly and proficiently understand and absorb new information.
Skills
- Experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
Compensation
- We're committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $20.00-$22.00/hour in addition to an annual bonus.
- The exact salary will depend on the relevant and transferable experience you bring to the role.
Benefits
- Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes.
- 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
- Experience in a role that had direct daily interactions with older adults (e.g. in a senior living community, fitness instructor, patient advocate/coordinator, or a member facing role within a digital health startup)
Company info
- At Bold we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work.
- In that spirit, we deliberately hire people from all walks of life - including, but not limited to, race, gender identity, sexual orientation and disability status.
- If you're motivated by our mission and eager to contribute to our team and culture, we'd love to hear from you.
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