BrightEdge
Manager, Customer Success- OmniChannel
Cleveland, Ohio · Senior
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About the role
- This role requires at least 4 days onsite in our Cleveland office.
- Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.
Responsibilities
- Lead and develop a team of 6-8 CSMs: Hire, onboard, coach, and develop top talent while building a high-performing team.
- Support complex customer relationships: Step into escalated account conversations and provide the high-touch, white-glove service BrightEdge is known for.
- 4+ years of people leadership: Experience managing direct reports, developing talent, driving performance, and building high-performing, customer-focused teams.
- Executive communication and presence: Ability to build trusted relationships with C-suite stakeholders and tailor communication for executive, marketing, and technical audiences.
- Strategic and customer-focused mindset: Ability to balance team leadership with hands-on customer advocacy, navigate complex challenges, and drive meaningful customer outcomes.
- We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work.
Requirements
- We're Excited About You If You Have:
Nice to have
- Bachelor's degree required.
- 7-10+ years of client or account management experience: Proven success managing complex customer relationships and a high-volume book of business, ideally in a SaaS or technology environment.
Compensation
- $120k-$170k
Company info
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
- Coach customer success strategy: Guide your team in helping customers through key phases of the SEO lifecycle, including implementation, adoption, and ongoing support.
- Drive team performance and customer outcomes: Set goals, review account books, monitor KPIs, and ensure customers achieve measurable results across adoption, engagement, and retention.
Equal opportunity
- equal opportunity employer and is committed to building a diverse and inclusive workplace.
Visa & Work Authorization
- Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.
This listing is sourced directly from BrightEdge's careers page and normalized into a canonical job model.