Nuon
Forward Deployed Engineer
San Francisco · Exec
Sponsorship not specifiedDetected 54 days ago
Full-Stack DevelopmentPostgreSQLAWSGCPAzureCloud PlatformsKubernetesTerraformLinuxDatadogSite Reliability EngineeringPlatform EngineeringTemporalIncident ResponseComplianceSales
About the role
- Nuon is hiring a Forward Deployed Engineer to own the operational success of our largest BYOC customers.
- You will work with the Founder, VP of Revenue, and Engineering to deploy, operate, and continuously improve dedicated Nuon control plane instances running in our enterprise customers' clouds — a deployment model we call Nuon BYOC (versus Nuon Cloud, our multi-tenant SaaS).
Responsibilities
- Maintain the Nuon BYOC app config itself - the configuration that defines how a Nuon control plane gets deployed into a customer cloud - and treat it like product code
- Build and maintain Nuon app configs for customer applications during onboarding and POCs
- Partner with the IST-based on-call team on follow-the-sun handoffs
- Feed real operational pain back into the product - file bugs, write design docs, push for the right primitives instead of more runbook duct tape
- This position is in SF and is in office in South Park. (1 mile walk from nearest BART and 1.5 mile walk from main Ferry Building)
Requirements
- Have worked for early stage startups which means you work hard and don't act like a 9-5 job
- 4+ years as a customer-facing engineer, SRE, forward deployed engineer, or implementation engineer in infrastructure and/or developer tools space
- 3+ years operating Kubernetes in production (not just demos) - debugging pods, RBAC, ingress, cluster upgrades
- 2+ years with Terraform
- Hands-on experience with at least one of: PostgreSQL, ClickHouse, or Temporal in production
Benefits
- Monitor customer environments via Datadog, our admin dashboard, and platform telemetry (runner health, workflow execution, Temporal status); respond to alerts before customers notice
Company info
- Own Nuon installation and day-2 operations for our enterprise BYOC customers - runner upgrades, control plane migrations, version rollouts, incident response
- Execute customer-initiated break-glass operations with the auditability and time-bound access controls our customers expect
- Communicate and technically support customers in shared Slack channels
- Nuon is an infrastructure platform that enables software vendors to deploy and manage their applications directly into customer cloud environments - a model known as Bring Your Own Cloud (BYOC).
- Nuon gives vendors a secure, auditable architecture to manage a fleet of BYOC and single-tenant deployments, along with the day-2 operations their customers expect.
- Think of this role as a Sales Engineer's technical depth paired with an SRE's operational instinct, pointed at a small number of high-value customers.
This listing is sourced directly from Nuon's careers page and normalized into a canonical job model.