Mudflap

Senior Manager, Success & Onboarding

Austin, TX · Senior

Sponsorship not specified$146k-$162kDetected 61 days ago

LogisticsCustomer SuccessFirewallLeadershipCollaboration

About the role

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets.
Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Own and optimize the customer journey from application through activation and early retention
Drive funnel conversion, onboarding performance, and time-to-value improvements
Identify friction points and implement scalable, customer-centric solutions
Partner cross-functionally with Product, Marketing, Operations, and Customer Success to optimize growth and onboarding experiences
Build scalable onboarding systems leveraging AI, automation, and human engagement
Develop onboarding playbooks that improve fleet activation, stability, and long-term engagement
Lead, coach, and develop a high-performing team focused on operational excellence and customer outcomes
As Senior Manager, Success & Onboarding, you'll lead and scale the growth and onboarding strategy for the Mudflap Fuel Card.
You'll own the entire early customer journey-from application and activation to retention-shaping how fleets experience Mudflap during their critical first 12 weeks.
Leading a high-impact team of 9, you'll drive performance through data, strategy, and operational excellence.

6+ years of experience in growth, onboarding, operations, or customer lifecycle leadership
Proven track record improving conversion, activation, retention, and customer engagement metrics
Strategic and hands-on operator who thrives in fast-paced, high-growth environments
Passion for leveraging AI and automation to improve operations and customer experience
Experience in PLG, fintech, logistics, marketplaces, or mobility is a strong plus

Annual Company offsite event (Mudfest!)
This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available.

Competitive salary and equity in a high-growth startup
Multiple health benefit options
Responsible Time Off
The salary range for this role is $146,000 - $162,000 + bonus.
We're a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

Commuter benefits to ease your travel
Lunches and snacks to keep you fueled
A collaborative, high-growth environment where you'll work closely with talented teammates across the company
We deeply understand customer needs and put our customers at the center of everything we do
Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers.
We're a team of talented individuals on a mission to improve a $1 trillion industry, with a high bar for quality, a commitment to continuous self-improvement, and an open mind to new ideas and methodologies.
Company Overview (Who we are):
Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates

This listing is sourced directly from Mudflap's careers page and normalized into a canonical job model.