Robert Half

Robert Half

Customer Experience Professional

SAN RAMON, USA · Contract

Sponsorship not specified$43k-$65kDetected 15 days ago
ExcelCustomer SupportMicrosoft Office

About the role

  • The Customer Service department responds to a high volume of telephone, email and written inquiries, all of which require the identification, acknowledgement and analysis of customer needs/problems.
  • The Customer Service Department routinely initiates corrective actions or provides recommendations on how the problem can best be resolved to meet or exceed customer expectations.
  • The accuracy, timeliness and quality of response provided on a daily basis to each customer interaction are critical to RHI's success.

Responsibilities

  • Processes and documents transaction or Initiate a form to be resolved by Payroll Operations.
  • In performing this function, Customer Service personnel are responsible for developing and maintaining positive customer relations.
  • Ability to collaborate with team and others to perform work responsibilities.

Requirements

  • 3+ years previous customer service experience required.
  • 1+ years Call center experience.
  • Knowledge of Microsoft Office Suite applications, with ability to learn other applications easily.
  • Exercise of judgment, knowledge/recall, hearing, ability to speak and write clearly, visual ability.
  • Ability to sit for extended periods of time.
  • Ability to enter data.
  • Ability to demonstrate attendance.
  • Ability to sequence, follow directions.
  • Ability to meet or exceed all quality standards.

Nice to have

  • Payroll experience a plus.
  • Knowledge PeopleSoft other HR applications preferred.

Compensation

  • The typical annual salary range for this position is shown below and is negotiable depending upon experience and location.

Benefits

  • Educates branch offices about timelines, procedures and the cost/benefit of various alternatives.

Company info

  • Robert Half is seeking a Customer Experience Professional to be a part of the Customer Service Department.
  • The department strives to provide high quality and timely support to internal and external customers.
  • Customer Service personnel typically interact with RHI branch sales personnel, external job candidates, Clients, internal departments (e.g. Payroll, Data Entry, etc.) and outside agencies and handle a variety of service requests that relate to payroll, benefits, employment verification, etc.
  • Inquiries handled by the department can relate to both US and Canadian operations.

Equal opportunity

  • The specific accommodation requested to complete the employment application.
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This listing is sourced directly from Robert Half's careers page and normalized into a canonical job model.