Dealpath

Customer Success Manager, Enterprise

New York City, New York

Sponsorship not specified$110k-$120kDetected 5 days ago

SparkSalesforceExcelCustomer Success

About the role

Dealpath is looking for a self-motivated Customer Success Manager to join our growing team in New York City, New York!
You'll take on the most complex accounts, mentor other CSMs, and help shape how the team operates.
About Dealpath: Dealpath is the world's largest and most trusted AI-powered operating system for real estate investing.

As a Senior CSM at Dealpath, you'll own a portfolio of enterprise and strategic accounts, typically 30 to 40, for firms like Blackstone, MetLife, and Nuveen.
Build the case well before the contract date, not at the finish line.

1.5+ years as a CSM or Client Success Manager at a B2B SaaS company, direct account ownership, not a team management role
Proven renewal and upsell experience, end to end, not supporting someone else's process
Excel/Google Sheets proficiency, you'll use it regularly
Bachelor's degree or equivalent experience
Enterprise account experience, multi-year contracts and executive-level stakeholders
QBR/EBR experience, comfortable leading data-driven business reviews
Clear, polished communicator, skilled at building credibility with C-suite stakeholders including CIOs and Heads of Acquisitions
Curiosity about AI
Nice to Have:
The Perks & Culture:

Experience in CRE tech, proptech, or adjacent financial technology (alternative investment platforms, private capital software)
Background supporting a complex, configurable SaaS product requiring deep domain expertise
Familiarity with the CRE acquisition process
Salesforce experience
Your actual compensation will be confirmed in writing at the time of offer.
Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.
Interviews may include AI-assisted note-taking tools in accordance with applicable privacy requirements.
We value your voice!

Dealpath is the world's largest and most trusted AI-powered operating system for real estate investing.
Interview Process Notice
Dealpath conducts interviews via video conference.

Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer.
Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.
Eligible for variable incentive compensation with a target incentive equal to 20% of OTE.

Medical, dental, and vision insurance.
Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
401(k) retirement plan.
Paid Parental Leave.
Flexible Time Off (FTO) policy.
Commuter benefits program.
The estimated pay range for New York City, New York candidates is $110,000-$120,000 + equity.

Synthesize feedback to product, engineering, and sales.
Our customers are actively asking about AI and our CSMs are on the front lines of how it lands.
Your customers are investment professionals and executive stakeholders who rely on Dealpath to run how they deploy capital.
Data-driven business reviews that keep customers aligned and build the case for renewal.
Advise customers on configuring Dealpath to their workflows and become a trusted subject matter expert.

This listing is sourced directly from Dealpath's careers page and normalized into a canonical job model.