forevercheese

forevercheese

Customer Service Associate

Secaucus, New Jersey

Sponsorship not specified$65k-$70kDetected 20 days ago
CRMExcelERPCustomer SupportCommunicationProblem Solving

About the role

  • This position will have a target of 40 hours per week and is eligible for overtime.
  • This position is based in our Secaucus, New Jersey warehouse (on-site).

Responsibilities

  • Enters, maintains, and tracks customer orders in the Company's ERP system
  • Provides follow-up support for orders processed, communicating out of stocks, ETA's and alternative products
  • Maintains up to date account information (customer relationship management)
  • Job Title: Customer Support Associate Exemption Status: Exempt

Requirements

  • HIGH level of attention to detail and accuracy is required.

Nice to have

  • Previous experience with ERP and CRM platforms a plus.

Skills

  • Have a growth mindset - seeks to continuously strengthen skills and improve on past performance while embracing challenges and feedback.

Compensation

  • About The Role The Customer Support Associate is responsible for the order-entry process for our customers, which includes interacting with customers by email and telephone.
  • The Customer Support Associate manages the "order to invoice" process ensuring the accuracy and timeliness of the order and the effective communication with the external customer and internal sales associate.
  • In addition to order entry, this position will also directly provide support to sales with maintaining overall account performance as well as Sample requests.
  • This position will have a target of 40 hours per week and is eligible for overtime.
  • This position is based in our Secaucus, New Jersey warehouse (on-site).
  • Have a growth mindset - seeks to continuously strengthen skills and improve on past performance while embracing challenges and feedback.

Benefits

  • Medical, Dental and Vision insurance
  • Paid Parental Leave
  • Have a passion for food or an interest in learning about the specialty food industry.

Company info

  • Forever Cheese, LLC. is a privately held specialty food company headquartered in New York City with a warehouse location in Secaucus, New Jersey.
  • Founded in 1998, Forever Cheese, is the leading importer of fine artisan cheese, cured meats, nuts and accompaniments from the Mediterranean.
  • Our relationships with both suppliers and customers are of utmost importance.
  • For over 20 years, the company has sourced authentic specialty foods from Italy, Spain, Portugal and Croatia.
  • Some of our company-owned brands include Mitica®, Drunken Goat® and Fulvi® Pecorino Romano.
  • This position will support our sister company WA Imports.
  • W.A. Imports was founded in 2006 and has grown into the premier source of the finest Japanese and Pacific Rim ingredients.
  • Sourcing the highest quality products, W.A. Imports has a rich network of suppliers with unparalleled products representing generations of artisan food culture.
  • Taking pride in being the liaison from some of the most talented craftsmen of Asian products to North America's most prestigious restaurant kitchens.
  • About our benefits:
  • Paid Time Off
  • 401-K with Company Match
  • On-site position based in Secaucus, New Jersey
  • Compensation: $65,000-$70,000
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