Justworks

Customer Support Advocate, Employees

New York, New York

Sponsorship not specified$26k-$31kDetected 21 days ago

CRMCustomer SupportLeadershipCommunicationCollaborationAdaptability

About the role

We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business.
We're data-driven and never stop iterating.

The Customer Support team at Justworks is in charge of leading all customer service inquiries, no matter how big or small.
Our team represents all of Justworks, we take responsibility and ownership of our customer's concerns, and we actively drive issues to resolution.
Manage inbound inquiries from our small business customers' employees via phone, email, or chat
Resolve WSE inquiries related to their paycheck, time & attendance, tax withholdings, and tax documents
Maintain product expertise on our software and be the go-to resource for customers
Manage open cases in our CRM to resolve inquiries in shortest possible time frame while keeping customers regularly informed of status and anticipated resolution timing
Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner to create a white-glove customer experience
Team Leads or subject matter experts
Perform other related duties as assigned
Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

You are focused on and committed to helping people.
You are a smart, motivated self-starter looking to learn a lot and join a fast growing company with a top notch culture.
Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
4 years minimum professional experience in customer service - preferably in B2B SaaS or contact center environments
Strong customer service instincts and comfort handling challenging situations over the phone with the ability to be empathetic, compassionate, responsive and resourceful
A passion for delighting customers and helping people
Strong written (email and chat) and verbal (telephone) communication skills with acute attention to detail
Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
Ability to come up with creative solutions to any problem you face, and to know how to organize and prioritize your workload
Proven self-starter, taking ownership and accountability over your work
Experience working in SaaS, HR, payroll, PEOs, or health benefits a plus
Spanish language capability, or other second language at business conversation level, a plus

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
In this role you will support the worksite employees (WSEs) of our small business customers on a variety of inquiries related to timecards, paychecks, benefits, the Justworks product, and other HR related matters.
Provide expert-level support to customers around Justworks' continually expanding product and service offerings including our software, benefits, payroll, compliance, and HR

At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
We solve HR issues.
We're united by shared goals and shared motivations at Justworks.
These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you'll fit right in.
We believe a positive team is the strongest unit, and we strive to make ourselves and each other better.

all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, vetera

This listing is sourced directly from Justworks's careers page and normalized into a canonical job model.