Siro

Support Operations Associate

New York

Sponsorship not specifiedDetected 12 days ago

SalesforceCustomer SuccessCustomer SupportIntercomCommunicationCollaborationProblem SolvingMentoringOrganizational Skills

About the role

Today, we're something much bigger - an intelligent companion that automates sales reps' tedious admin work, gives managers real-time visibility, and helps executives see around corners.

Serve as the first point of contact for inbound customer support tickets in Intercom, resolving issues promptly and professionally
Maintain a high standard of communication-we aim for over 95% customer satisfaction, and believe great support is a competitive differentiator
Identify patterns in support tickets and flag recurring issues or product friction
Help develop AI tools to improve support workflows and customer self-service
Highly organized and reliable-you follow through, and have the ability to keep both yourself and others accountable to drive successful outcomes

0-1 years of experience in customer support, customer success, or a customer-facing role, including internships.
Exceptional problem-solving skills and the ability to adapt to new problems rather than following a script

Comfortable picking up new software quickly
prior experience with Intercom or similar tools is a plus but not required, as is prior coding experience

Field sales powers the economy - but most teams are struggling.
Reps are buried in admin work, managers are stretched thin, and leaders can't see what's really happening in the field.
Think Iron Man's Jarvis for sales - proactive, personalized, and built directly into the tools teams already use.
Siro has raised $75M and is backed by world-class investors like Index, Fika, CRV, and SignalFire.
This is a great opportunity for someone who is curious, personable, and excited about new technologies.

This listing is sourced directly from Siro's careers page and normalized into a canonical job model.