Quantifind

Quantifind

Technical Customer Support Manager

New York City, New York · Full-time

Sponsorship not specified$100k-$130kDetected 50 days ago
SQLRESTData ScienceJiraHRCustomer SuccessCustomer SupportZendeskManual TestingLeadershipCollaborationMentoring

About the role

  • Quantifind is seeking to fill a Technical Customer Support Manager role on our Customer Success team.
  • As our first dedicated technical support hire, you will be a key force in ensuring client satisfaction across large, complex financial institutions and will help shape how Quantifind scales support operations.
  • In this role, you will investigate and resolve customer issues, develop deep product expertise, participate in release validation, and manage the support ticket lifecycle from initial triage to resolution.

Responsibilities

  • Customer Support & Issue Resolution
  • Own support tickets from intake to resolution, ensuring timely follow-up and status tracking
  • Perform regression testing and release validation prior to production deployments
  • Log, categorize, and track support issues via Jira and customer support tools
  • Develop and maintain support knowledge base, internal runbooks, and troubleshooting guides
  • Help define and improve support workflows, SLAs, escalation paths, and reporting

Requirements

  • You enjoy solving complex problems and digging into technical details.
  • You are innately curious and highly self-motivated.
  • Experience working with REST APIs, logs, debugging tools, or SQL
  • Familiarity with ticketing systems (e.g., Jira, Zendesk) and documentation tools
  • Ability to communicate clearly with both technical and non-technical audiences\

Nice to have

  • Experience in AML/KYC, financial crime, or risk platforms
  • Prior exposure to SaaS QA or testing frameworks
  • Experience working directly with engineering teams

Compensation

  • Competitive salary

Benefits

  • Company Equity
  • Exceptional benefits package
  • Flexible Vacation & Paid Time Off

Company info

  • Quantifind helps some of the world's biggest banks catch money laundering and fraud. Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money laundering committed by internationally sanctioned entities. Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.
  • Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. In intelligence analysis, Quantifind's solution uniquely combines high resolution entity relationship data with public domain data to assess risk in the context of investigations, bad actor discovery, and corrupted supply chains. Legacy approaches to solving these problems demand increasingly more human resources and still yield lower quality results as the operations expand
  • Quantifind's solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.
  • To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours. We offer a flexible work environment with a family friendly work-life balance.
  • Quantifind helps some of the world's biggest banks catch money laundering and fraud.
  • Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money laundering committed by internationally sanctioned entities.
  • Unlike other players in this space, Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences.
  • Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources.
  • In intelligence analysis, Quantifind's solution uniquely combines high resolution entity relationship data with public domain data to assess risk in the context of investigations, bad actor discovery, and corrupted supply chains.
  • Legacy approaches to solving these problems demand increasingly more human resources and still yield lower quality results as the operations expand; Quantifind's solution offers a way to cut through the inefficiency and enhance effectiveness simultaneously.
  • To help you succeed, we provide a supportive environment that fosters collaboration between teams and team members, where learning and professional growth are considered a key part of your success, and of ours.
  • We offer a flexible work environment with a family friendly work-life balance.
  • What a Great Candidate Looks Like:
  • 3+ years in customer-facing technical support, implementation, or similar role in SaaS, fintech, regtech, or enterprise software
  • Strong troubleshooting and analytical skills
  • Self-starter comfortable working in a fast-paced, high-growth environment

Equal opportunity

  • We are an equal opportunity employer; we have a fun place to work and a devotion to succeeding together.
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This listing is sourced directly from Quantifind's careers page and normalized into a canonical job model.