Busplanner

Customer Success Manager

Ontario, Canada

Sponsorship not specifiedDetected 26 days ago

Account ManagementCustomer SuccessCustomer SupportLeadershipCommunicationPublic SpeakingTransportation Management

About the role

This role is best suited to someone based in the GTA, ideally with familiarity in public sector or education environments.
BusPlanner is the leading provider of student transportation management software in Canada.

Coordinate with our in-house Support Team to resolve service tickets and help customers navigate technical issues.
Maintain accurate records of client interactions, pipeline, and account activity.

2-4+ years in customer success, account management, or sales, ideally within Canadian SaaS, edtech, or govtech environments.
Experience working with school boards, transportation consortia, or public sector organizations in Canada is a strong asset.
Familiarity with student transportation or K-12 operations in Canada is helpful, but not required.
Willingness to travel within Canada for client visits and to Waterloo, Ontario for onboarding and team sessions.
Strong communication and presentation skills - comfortable leading demos, training sessions, and account reviews.
French language proficiency is a plus, especially for Québec and New Brunswick accounts.
Comfortable collaborating with technical teams and helping clients troubleshoot common usage issues.
At the same time, you'll be responsible for renewals and upsells.

Manage renewals and hit sales quotas tied to growing Annual Recurring Revenue (ARR) from your assigned accounts.

Conduct proactive health checks and account reviews to drive engagement, satisfaction, and adoption of the BusPlanner platform.
Participate in Canadian education and transportation conferences, building relationships and staying close to market needs.

You are based in Ontario, Canada, with an understanding of (or willingness to learn) the K-12 education system and how Canadian school boards operate.
You are entrepreneurial and resourceful - you take initiative, adapt quickly, and enjoy solving complex challenges.
You are sales-minded - you're comfortable identifying opportunities, managing a pipeline, and closing deals.
You are service-oriented - you value strong relationships and want your customers to succeed.
You are organized and responsive - you balance customer needs and internal responsibilities with ease.
You are a confident communicator - you're comfortable presenting to senior stakeholders, in person or virtually.

This listing is sourced directly from Busplanner's careers page and normalized into a canonical job model.