GitLab
Senior Customer Success Manager- Public Sector
Remote, US · Senior · Full-time
Sponsorship not specified$103k-$175kDetected 14 days ago
GitCI/CDProject ManagementRecruitingIntellectual PropertyCustomer SuccessProblem SolvingOrganizational Skills
About the role
- Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.
- Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification.
- If you're excited about this role, please apply and allow our recruiters to assess your application.
Responsibilities
- Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction.
- Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders.
Compensation
- The base salary range for this role's listed level is currently for residents of the United States only.
- This range is intended to reflect the role's base salary rate in locations throughout the US.
- Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Benefits
- Benefits to support your health, finances, and well-being
- Equity Compensation & Employee Stock Purchase Plan
- The base salary range does not include any bonuses, equity, or benefits.
- See more information on our benefits and equity.
Company info
- Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
- Flexible Paid Time Off
- Team Member Resource Groups
- Growth and Development Fund
- Parental leave
- Home office support
- Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives.
- Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies.
- Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time.
- Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams.
- Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases.
- Experience partnering with customers to connect technical capabilities to business outcomes and define measurable objectives.
Equal opportunity
- GitLab is proud to be an equal opportunity workplace and is an affirmative action employer.
- equal opportunity workplace and is an affirmative action employer.
Visa & Work Authorization
- citizen, lawful permanent resident, refugee, or asylee), in line with government requirements for this role
This listing is sourced directly from GitLab's careers page and normalized into a canonical job model.