imps
Support Technician
Arlington Heights, Illinois · Full-time
Sponsorship not specified$15k-$26kDetected 20 days ago
Customer SupportFirewall
About the role
- This Full-Time position will report to the Technical Services Manager and be an in the office position.
- Imperial Surveillance is a Full-Service Licensed Security company that specializes in Video Surveillance, Access Control, Alarm Systems, Fire Alarms, Intercoms, and other Low Voltage Systems.
- Come be inspired and join our team of talented extraordinary professionals!
Responsibilities
- Imperial Surveillance is looking to add an experienced Technical Support Specialist to our Arlington Heights corporate office.
- Our company has always focused on creating new technology; motivated to create what is yet to exit.
- Document all work within the company's ticketing system
Requirements
- Working knowledge and expertise with a variety of software, hardware, and applications
- Experience working with different operating systems and software.
- Excellent technical knowledge of Microsoft Operating Systems and Services, identity and access management systems, anti-malware solutions, and desktop security tools.
- Knowledge of server & network infrastructure including routers, firewalls, SAN, and the associated protocols and concepts
- 1-3 years of relevant experience in a customer-focused position involving technical knowledge of a company' s products and services
- Certification or experience in any IT, access control system, video system, or electronics
- Reliably commute or planning to relocate before starting work (Required)
- Arlington Heights, IL 60005: Reliably commute or planning to relocate before starting work (Required)
Nice to have
- Help desk: 1 year (Preferred)
- 1 year (Preferred)
- An associate degree in Computer Science, Information Technology or some college work is preferred.
Compensation
- $15.00 - $26.00 per hour
- Competitive salary based on experience and qualifications.
Benefits
- Dental insurance
- Health insurance
- Vision insurance
- Yearly bonus program
- Continued education and opportunities for growth including training and certification opportunities.
Company info
- Act as the initial point of contact for alarm, access control, and video system related concerns for our customers.
- Provide technical assistance to customers, employees, and Imperial install staff.
- Walk customers through steps to help them resolve their technical problems
- We are proud to be a large family-owned business where there is a huge potential for continued growth with intentions of adding more locations soon.
This listing is sourced directly from imps's careers page and normalized into a canonical job model.