Traba
Customer On-Site - Hebron, KY
Cincinnati, OH · Mid · Part-time
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About the role
- As a Customer On-Site, you will serve as the main point of contact between Traba's workforce and our client's on-site leadership team.
- In-person work centers on running candidate tours at the facility
- much of the remaining work can be completed remotely.
Responsibilities
- Worker & Client Relationship Management: Build strong relationships with site supervisors, HR, and workers, ensuring both receive timely updates, feedback, and support.
- Worker Support & Performance: Run a rotating schedule of worker check-ins (after the first shift, first week, 30 days, and every few weeks after) to drive retention and attendance. Assist workers with clock-ins, pay questions, and performance feedback
- manage worker performance and escalate issues to internal teams as needed.
- Communication & Reporting: Act as the bridge between the client site, Traba Ops, and Worker Support teams - responding promptly to client emails about worker coaching, incidents, and issues, and communicating key updates, attendance issues, or staffing changes clearly and professionally.
- Recruiting Support: Support grassroots and in-person recruiting efforts, and actively collect worker and supervisor referrals to keep the candidate pipeline warm.
- Account Growth: Identify and drive wallet expansion opportunities within the account.
Requirements
- English required.
- Professional demeanor and ability to represent Traba with both workers and client stakeholders.
- Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards.
Nice to have
- Associate's or Bachelor's degree preferred.
- High School Diploma or equivalent required
Compensation
- Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.
This listing is sourced directly from Traba's careers page and normalized into a canonical job model.