Zipline International Inc.
IT Engineer
South San Francisco, California, USA · Mid
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About the role
- About Zipline Zipline is the world's largest and most experienced drone delivery service.
- Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
- The drone is only 15% of what we've built to enable seamless, reliable, global operations.
Responsibilities
- Deliver an Excellent Employee IT Experience
- Provide fast, thoughtful, and high-quality technical support to employees
- Own support issues through resolution and ensure employees have a clear understanding of next steps
- Contribute to strong support SLAs, service quality, and employee satisfaction
- Support Onboarding & Offboarding
- Support employee onboarding and offboarding across systems, devices, and applications
- Work with HR, Security, and other teams to maintain reliable and auditable lifecycle processes
- Support procurement, inventory, deployment, replacement, and lifecycle management of laptops, accessories, and other IT equipment
- Maintain accurate asset records and inventory
- Administer and support core IT systems including identity, SSO, device management, productivity, and collaboration platforms
Benefits
- With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
- You should enjoy troubleshooting, learning new systems, improving processes, and finding better ways to deliver IT services at scale.
Company info
- We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere.
- We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
- About You and The Role We're looking for a hands-on IT Engineer who is passionate about delivering an excellent employee technology experience across a globally distributed workforce.
- We're looking for a hands-on IT Engineer who is passionate about delivering an excellent employee technology experience across a globally distributed workforce.
- This role will be a key part of our day-to-day IT operations, supporting employees across hardware, software, identity, devices, conference rooms, and core business systems.
This listing is sourced directly from Zipline International Inc.'s careers page and normalized into a canonical job model.