Edelman Financial Engines, LLC

Edelman Financial Engines, LLC

Senior Service Desk Technician (Boston, MA-Hybrid)

Boston, MA-Hybrid · Senior

Sponsorship not specified$49k-$65kDetected 10 hours ago
JiraIntellectual PropertyFEATCP/IPLeadershipCommunicationProblem SolvingWritingMicrosoft OfficeCompTIA

About the role

  • At Edelman Financial Engines (EFE), our purpose is to guide people with the financial advice they need to thrive.
  • We believe that every dollar saved represents a lifetime of hard work and aspirations, and every dollar invested has a job to do for our clients.
  • These values guide everything we do, for our clients and each other.

Responsibilities

  • Train, mentor, and support junior service desk team members.
  • Manage and prioritize help desk tickets, ensuring timely response and resolution, while escalating issues to team lead and/or management when appropriate.
  • Our goal is to build long-term relationships based on respect, integrity, and a belief that our responsibility is to help people make smart investments decisions in every stage of their lives.
  • Every client's situation and goals are unique, and the powerful fusion of high-tech and high touch allows Edelman Financial Engines to deliver the personal plan and financial confidence that everyone deserves.

Requirements

  • 6+ years of experience in IT support or service desk roles.
  • strong writing skills required.
  • Ability to multitask in a fast-paced environment
  • Basic knowledge of network connectivity and troubleshooting (wired and wireless), TCP/IP subnetting, DHCP, routing & switching, VPN.
  • Employees are required to work from the office at least two days per week (Monday - Friday).

Nice to have

  • CompTIA A+ (220-1101)
  • CompTIA A+ (220-1102)
  • ITIL Foundation 4.0

Compensation

  • The expected base salary range for this role nationally is $48,800- $65,100.
  • 1 The Barron's Top 100 RIA Firms list, an annual ranking of independent advisory firms, is based on qualitative and quantitative criteria.

Benefits

  • Additionally, this role may be eligible for other forms of compensation and benefits, such as a discretionary bonus, health, dental and other wellness plans, and 401(k) contributions.
  • Your recruiter can share more about the specific benefits eligible for this role during the hiring process.
  • Certain services provided on an educational and guidance basis only.
  • If you need assistance to accommodate a disability, you may request one at any time by either contacting your recruiter or efetalentacquisition@edelmanfinancialengines.com.

Company info

  • Client First, One Team, Respectful Candor, and Endless Curiosity.
  • We are committed to moving forward together.
  • If you are inspired by purpose-driven work and a collaborative, values-led culture, we invite you to explore a career with us.
  • As a Senior Service Desk Technician on the IT Service Tech team, you'll play a pivotal role as a primary escalation point for complex technical issues and provides advanced support to end-users.
  • This position requires strong technical expertise with Windows and Mac environments, Active Directory, and Office 365 administration, as well as the ability to create, maintain, and enforce Standard Operating Procedures (SOPs).
  • The ideal candidate has strong technical expertise, excellent communication skills, and a customer-focused mindset.
  • In addition to an earnest desire to help people, we are looking for the ideal candidate to complement the team's existing talents.
  • For this Senior Service Desk Technician role, we are seeking a candidate with proven advanced technical troubleshooting and escalation leadership to help advance end-user experience and operational efficiency.
  • If you are a problem solver and strive at delivery excellence this may be an opportunity for you!
  • That's why we are committed to managing our clients' investments by truly understanding them as people first and then delivering advice, strategies and solutions to help them feel confident about the plans they are making, whether for today, tomorrow, or in the great unknown future.
  • We were founded on the belief that all investors - not just the wealthy - deserve access to personal, comprehensive financial planning and investment advice.

Visa & Work Authorization

  • dentity or expression, sexual orientation, pregnancy; marital, domestic partner or civil union status; national origin, citizenship, ancestry, ethnic heritage, genetic information, age, legally recognized disability, mil
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