Decagon

Decagon

Agent UX Designer

San Francisco · Senior · Full-time

Sponsorship not specified$180k-$220kDetected 16 days ago
LLMsAgentic AIResearch

Stay score

odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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H-1B wage level

the lottery is wage-weighted — each level is one more entry

Level IV · 4×
Level I$58,9471 entry
Level II$80,4342 entries
Level III$101,8993 entries
Level IV$123,3864 entries

This range already reaches Level IV — the maximum four lottery entries.

DOL prevailing wage, 2026-27 wage year · Graphic Designers (27-1024) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.

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About the role

  • Evaluate and iterate on voice quality across providers, languages, and use cases
  • Over the past few years, development of LLMs has evolved at a rapid pace.
  • It's not enough for our customers to just "set it and forget it" when it comes to AI software.

Responsibilities

  • We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
  • This work spans research, design, enablement, and product strategy. You might:
  • Partner with Engineering and Product to translate field insights into platform improvements
  • Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels

Requirements

  • Experience with TTS providers or speech synthesis tools
  • Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings

Skills

  • Experience building evaluation frameworks, rubrics, or QA processes

Compensation

  • These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Benefits

  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension)
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Monthly stipend to support your wellness, lifestyle, and work-life balance
  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
  • We proudly offer the following benefits for our full-time employees:
  • We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
  • These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Company info

  • Truly successful AI Agents require guidance and input throughout the development lifecycle.
  • Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
  • Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
  • As part of the Agent Experience Design team, you'll help shape what great AI conversation experiences look and sound like - across channels and languages, for enterprise customers around the world.
  • You'll work directly with customers and internal teams to improve agent quality - especially in voice, one of our fastest growing channels - and build the systems and resources that allow us to scale your expertise.
  • Advise customers and internal teams on conversation design and voice selection
  • Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
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This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.