zerohash

Chief Operating Officer, zerohash National Trust Bank

Chicago, IL · Exec

Sponsorship not specifiedDetected 41 days ago

Incident ResponseComplianceAuditingVendor ManagementControlsLeadershipCommunicationPublic SpeakingInternal Audit

About the role

Reporting directly to the CEO of zntb, the COO will be the bank's senior-most operational executive, responsible for all aspects of bank operations, trust administration, fiduciary controls, and organizational performance.

Responsibilities

Bank Operations Leadership Lead all day-to-day operational functions of zntb, including custody operations, settlement flows, reconciliation, reserve operations, and account administration.
Design, implement, and maintain operational playbooks, standard operating procedures, and business continuity frameworks aligned with OCC safety and soundness expectations.
Build and manage the bank's operational infrastructure from pre-opening through steady-state operations, coordinating with engineering, product, finance, and legal teams.
Oversee operational readiness for new products, new asset types, new partner integrations, and changes to the bank's operational scope.
Maintain adequate safeguards and controls over fiduciary assets, including collateral requirements for uninsured fiduciary funds in accordance with 12 CFR Part 9.
Implement and enforce policies and procedures governing self-dealing, conflicts of interest, and co-mingling of fiduciary and non-fiduciary assets.
Support the Board in discharging its fiduciary governance obligations under 12 CFR §9.7, including participation in the bank's audit and risk committees.
Regulatory Compliance & OCC Examination Readiness Maintain audit-ready documentation, operational logs, and evidence repositories in preparation for OCC examinations, fiduciary audits, and supervisory reviews.
Implement and maintain OCC-aligned internal control systems across operations, custody, reconciliation, and settlement workflows.
Partner with the Chief Compliance Officer, CRO, and Legal team on operational risk testing, issue remediation, and supervisory responses.

Requirements

The zerohash Culture All zerohash employees are guided by the following characteristics and core principles: Independence/Ownership - An ability to work autonomously.
Maintain vendor performance dashboards, due diligence packages, and documentation required for OCC third-party risk review.

Nice to have

The bank's core activities will include digital asset custody, safekeeping, and related fiduciary services for its clients.
Establish and monitor SLAs, exception-handling protocols, and operational uptime standards across all bank functions.
Fiduciary Operations & Trust Administration (12 CFR Part 9) Serve as a designated Fiduciary Officer of zntb, supporting the Trust Officer in the administration of all fiduciary and custodial accounts.
Oversee fiduciary recordkeeping, including account setup, asset segregation, ledger accuracy, periodic account reviews, and documentation required under 12 CFR §9.6.
Act as acting Chief Trust Officer when designated by the CEO or Board.
Board Reporting & Governance Serve as the primary executive responsible for reporting to the zntb Board of Directors on trustee activities, operational performance, and institutional KPIs.
Prepare and present regular Board and committee reports covering custody operations, fiduciary account activity, reconciliation integrity, vendor performance, operational incidents, and risk metrics.
Maintain the governance calendar and ensure timely production of all required Board materials, reports, and approvals.

Compensation

Ensure trust operations comply with OCC fiduciary standards, including annual review requirements, internal fiduciary audit protocols, and applicable state trust law.

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This listing is sourced directly from zerohash's careers page and normalized into a canonical job model.