Odyssey
Bi-lingual (English/Spanish) Support Specialist (US-Remote)
Remote, US · Full-time
Work authorization requiredDetected 37 days ago
Customer SupportZendeskCommunicationProblem Solving
About the role
- About Odyssey: K-12 education is one of the most consequential determinants of a child's future - and many families have had limited ability to shape how and where their child learns.
- Education Savings Account (ESA) programs are changing that.
- But once these policies are signed into law, states face an enormous operational challenge.
Responsibilities
- Serve as a primary point of contact for Spanish-speaking families and stakeholders, ensuring equitable access to program support.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve processes and enhance the customer experience for diverse communities.
Requirements
- Applicants must be currently authorized to work in the United States on a full-time basis.
Nice to have
- Full professional fluency in English and Spanish (written and verbal). required.
- Experience with Zendesk or a similar contact management system is required.
- 3+ years of experience in a customer support role.
- Excellent verbal and written communication skills in both languages.
- Strong problem-solving abilities and attention to detail.
- Customer-focused with a positive attitude and professional demeanor.
- Proficiency in using customer support software and tools.
- High school diploma or equivalent
Compensation
- This role is a remote position for candidates located in the U.S., with preference given to those who reside in one of the states we currently serve: Texas, Utah, Georgia, Louisiana, Iowa, Wyoming, or New York
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
- The listed range is a guideline, and the range for this role may be modified.
- For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
Benefits
- High school diploma or equivalent; additional education or certifications are a plus.
Company info
- Ability to work independently and as part of a distributed team.
Equal opportunity
- Odyssey is an equal opportunity employer.
- Reasonable accommodations are available upon request.
- Our Commitment to Equal Opportunity Employment:
Visa & Work Authorization
- Applicants must be currently authorized to work in the United States on a full-time basis.
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This listing is sourced directly from Odyssey's careers page and normalized into a canonical job model.