Dig Inn Seasonal Market

Dig Inn Seasonal Market

Field IT Support Technician

New York City · Staff+ · Full-time

Sponsorship not specified$58k-$70kDetected 55 days ago
RESTJiraInventory ManagementProblem Solving

About the role

  • Exercise problem-solving to troubleshoot errors, bugs, and edge cases on critical systems (e.g., POS system, online ordering platform, restaurant network).
  • Work closely on the in-restaurant network, running data cables, repairing data jacks and network cables, and troubleshooting connectivity issues.
  • Mounting tech equipment throughout the restaurant.

Responsibilities

  • IT Support Specialist/Technician
  • Maintain cable management and data rack organization and labeling.
  • Manage and iterate on portions of the process of onboarding and offboarding.
  • Support and troubleshoot business-class audio and CCTV systems.
  • Assist with expanding our inventory management system, which will improve the IT Support process.
  • Record and maintain detailed documentation for systems and processes, for both end-users and other IT staff.
  • Support with system administration, ensuring that all critical systems are functional and reliable.
  • Maintain user accounts/access permissions (create, delete, update) across various digital platforms.
  • In the spirit of providing the very best for our end-users, we're searching for an enthusiastic Full-Time IT Support Field Specialist to join our growing team.
  • Maintain equipment inventory, user ownership, and repair tracking (equipment includes Macs, PCs, Printers, and Mobile Devices).

Requirements

  • The ability to learn quickly and tackle challenges head-on.

Compensation

  • $58,000-70,000/year
  • Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package
  • Individual compensation decisions are determined by factors that include current market location, skills-based qualifications, prior work experience, and balancing internal equity relative to other DIG employees.

Benefits

  • Health Insurance (Medical, Dental, and Vision)
  • 16 weeks of Fully Paid Parental Leave (for primary and secondary caregivers)
  • Short-Term Disability
  • Bonus Potential
  • Phone reimbursement
  • Commuter benefits
  • Flexible vacation time (up to 20 days a year)
  • Individual compensation decisions are determined by factors that include current market location, skills-based qualifications, prior work experience, and balancing internal equity relative to other DIG employees.

Company info

  • DIG is an upscale fast-casual brand with 30 locations throughout the northeast.
  • We're committed to sourcing, cooking, and serving delicious, seasonal vegetables and culinary comfort food at scale.
  • Each of our restaurants is run by a chef and an entire culinary team, all dedicated to cooking from scratch all day.
  • We've trained a whole generation of chefs and cooks from the ground up, including many who have never worked in a restaurant before.
  • That's because we believe that knife skills are life skills.
  • We're focused on doing things right, building our business on good food and great people.
  • We believe access to good food shouldn't have to be a movement, an ethos or even a do u bt.
  • Which is why we built DIG to be fresher - from sourcing to serving.
  • https://www.diginn.com/mission
  • DIG believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team.
  • Female, LGBTQ+, BIPOC, and diverse candidates are encouraged to apply
  • Tastes even better.
  • To learn more about our mission and food please visit our website at: https://www.diginn.com/mission
  • NOTE: DIG believes in the power of a shared table to bring people together as we are committed to building a culturally inclusive team.

Equal opportunity

  • The duties of this position may change from time to time.
  • DIG reserves the right to add or delete duties and responsibilities at the discretion of Dig or its managers.
  • This job description is intended to describe the general level of work being performed.
  • It is not intended to be all-inclusive.

Visa & Work Authorization

  • tus or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing
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This listing is sourced directly from Dig Inn Seasonal Market's careers page and normalized into a canonical job model.