CodeRabbit
Pooled Customer Success Manager
SF | Boston · Mid
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About the role
- Complete product onboarding and work your first cases alongside the team
- Work the queue at the team's response standard
- CodeRabbit is the AI code review platform.
Responsibilities
- We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things.
- 2+ years in customer success, technical support or solutions for a developer-facing product
Requirements
- You have worked a ticket queue or a shared inbox at volume and kept quality up
Nice to have
- You can read a YAML configuration file, open a pull request, run a CLI, and talk to an engineer about their workflow without a script
- You have used CodeRabbit or another AI code review tool
- Working knowledge of CI/CD pipelines and GitHub or GitLab workflows
- Experience with Pylon, Customer.io http://Customer.io or a similar success or support platform
- Familiar with AI tooling and examples of you using it in similar roles
- The team runs on measured results.
- Campaigns ship with control groups, numbers are labeled by source, and every report traces to rules anyone can audit.
Company info
- Development teams install it on their repositories and it reviews every pull request, so it sits in the daily workflow of a large and fast-growing customer base.
- The Scaled Success team is responsible for the health of that base, and works alongside a program manager, a content and enablement specialist and a success analytics engineer.
- The pooled customer success team is new within it, and this is one of its first roles.
- You write clearly in tickets, email and documentation
- You want to know why a customer left, and you record it every time
- You are comfortable on a team where the playbook is still being written
- What you learn from the customers you work with feeds the playbooks, the automated campaigns and the triggers themselves.
- Configuration: take customers from default settings to a setup that fits their repositories, including Path Instructions, Learnings, pre-merge checks, IDE and CLI, and MCP
- CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week.
- We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation - building Agentic Change Management, the control layer for software changes created by humans and agents.
This listing is sourced directly from CodeRabbit's careers page and normalized into a canonical job model.