Tern
Site Reliability Engineer
United States
Sponsorship not specifiedDetected 47 days ago
RubyRailsPostgreSQLBigQueryGCPCloud PlatformsSite Reliability EngineeringRESTIncident ResponseMentoring
About the role
- Large host agencies are coming on board this year, and the infrastructure needs to be ready before they arrive.
- Nearly 98% of travel agencies are small businesses.
- These businesses have been chronically underserved by technology.
Responsibilities
- Own the migration from Heroku to Google Cloud Platform: architecture, execution, and a cutover that doesn't surprise anyone
- Build and maintain the Postgres core, Fivetran pipeline: BigQuery data layer, and Hex reporting infrastructure
- Optimize the hot paths that matter most: key backend code paths and our heaviest third, party syncs, so performance holds as volume climbs
- Own monitoring, alerting, cost reduction, and proactive scaling: surface problems early, keep spend sane, and stay ahead of growth rather than reacting to it
- Lead incident response and write post-mortems that turn an outage into a permanent fix and a smarter team
- Through every peak and valley, we lead with curiosity, laughter, kindness, and resolve.
- We believe that compounding habits lead to sustainable productivity, consistency, and mutual trust.
- Own the infrastructure layer of a product used by thousands of travel advisors running their businesses
Requirements
- You know what to instrument, what to alert on, and what's just noise.
- Experience with Fivetran, BigQuery, or Hex in a production data pipeline
Skills
- architecture, execution, and a cutover that doesn't surprise anyone
- Real experience owning a cloud migration end to end, not just contributing to one.
- Fluent in GCP (or a comparable cloud), infrastructure-as-code, and the failure modes of distributed systems.
Compensation
- Competitive salary, equity, and benefits package
Benefits
- Competitive salary, equity, and benefits package
- Whether you're deepening your craft, learning from a teammate, or embracing a new challenge, growth is core to our identity.
Company info
- At every level of the organization, we obsess about understanding those we serve and the industry we operate in.
- Be part of a mission-driven team transforming the travel planning space
This listing is sourced directly from Tern's careers page and normalized into a canonical job model.