Rocketems
IT Desktop Admin (Manufacturing IT & End User Support)
Carson City, NV
Sponsorship not specifiedDetected 5 days ago
Customer SupportDNSVPNCommunicationCollaborationMicrosoft OfficeSharePoint
About the role
- The ideal candidate is comfortable working directly with users, equipment, production systems, and infrastructure to quickly troubleshoot and resolve issues.
Responsibilities
- End-User & Endpoint Support
- Provide hands-on support for Windows 10/11 laptops, desktops, peripherals, and mobile devices.
- Perform hardware builds, imaging, deployment, break/fix support, and device replacements.
- Support endpoint provisioning and device lifecycle management using Microsoft Intune, Entra ID, and Active Directory.
- Manufacturing & Production Systems Support
- Support production systems, workstations, and equipment interfaces, including AXI, ViTrox, PLR workstations, V-One platforms, and related systems.
- Support production line setup, equipment onboarding, system upgrades, and operational readiness.
- IoT, IP Camera & Facility Technology Support
- Maintain and troubleshoot IoT devices across manufacturing and facility environments.
- Support IP camera systems, video streaming, surveillance infrastructure, and related network connectivity.
Requirements
- Hands-on experience with:
- Experience with hardware builds, imaging, deployment, troubleshooting, and break/fix support.
- Experience supporting network and local printers, including production or label printing systems.
- Experience troubleshooting IoT devices, IP cameras, or similar connected devices.
- Hands-on experience with network cabling and physical connectivity troubleshooting.
- Strong understanding of networking fundamentals, including DNS, DHCP, IP addressing, LAN connectivity, and switching.
- Experience using ITSM tools such as FreshService or similar platforms.
Nice to have
- Experience supporting SMT, PCBA, electronics manufacturing, or industrial production environments.
- Experience supporting manufacturing production systems, test equipment, or machine-connect
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This listing is sourced directly from Rocketems's careers page and normalized into a canonical job model.