Vibrantz Technologies

Customer Service Representative

Orrville, OH

Sponsorship not specified$18k-$23kDetected 42 days ago

CRMSAPLogisticsProcess ImprovementERPCustomer SupportCommunicationProblem Solving

About the role

This role acts as the primary point of contact for customers, resolving issues and coordinating with internal teams to meet business and service expectations.
The position plays a key role in maintaining strong customer relationships and ensuring smooth order-to-delivery processes.

Process, modify, and manage orders, ensuring correct pricing, terms, and documentation.
Maintain accurate records of customer interactions, transactions, and issue resolutions in system tools.
Collaborate with cross-functional teams to resolve customer concerns and support continuous improvement initiatives.
The Customer Service Representative supports customer satisfaction by managing inquiries, processing orders, and ensuring timely and accurate communication.

At least 1 year of administrative or customer service experience.
Strong communication and problem-solving skills with the ability to handle customer interactions professionally.
Proficiency with computer systems, including CRM or ERP platforms.

Experience working in customer service within manufacturing, logistics, or industrial environments.
Familiarity with SAP or similar ERP systems.
Experience handling order management, billing, or shipment coordination processes.
Ability to identify process improvement opportunities and enhance customer experience.
Vibrantz Technologies Inc. ("Vibrantz") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
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Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of

Union benefits are governed by the applicable collective bargaining unit agreement.
Compensation for this position will be dirtied based on a combination of factors, including education, professional certifications, relevant experience, and other job-related considerations permitted by law.

This listing is sourced directly from Vibrantz Technologies's careers page and normalized into a canonical job model.