LiveRamp

LiveRamp

Sr. Technical Services Professional

San Francisco, USA · Senior

Sponsorship not specified$93k-$141kDetected 28 days ago
PythonGitSQLDevOpsPandasCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving

About the role

  • We know that inspired teams enlist people from a blend of backgrounds and experiences.
  • And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong.

Responsibilities

  • A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust.
  • LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.
  • LiveRamp is seeking a motivated and experienced Senior Customer Support Engineer to join our dynamic team.
  • Develop a deep understanding of our products and services to provide accurate and comprehensive support.
  • Create and maintain clear and concise documentation, including knowledge base articles, troubleshooting guides, and internal process documents.
  • Collaborate with our engineering and product teams to identify and resolve product defects, and to advocate for product improvements based on customer feedback.
  • Mentor and guide junior support engineers and others, fostering a collaborative and knowledge-sharing environment.

Requirements

  • Excellent written and verbal communication skills, with the ability to articulate technical concepts clearly and concisely to both technical and non-technical audiences.
  • A collaborative mindset and the ability to work effectively in a team-oriented environment.
  • The ideal candidate is an excellent communicator, a collaborative team player, and is eager to learn and grow in a fast-paced environment.

Nice to have

  • Some experience with SQL, Python, Pandas, notebooks, and Git/GitHub.
  • You don't need to be a DevOps expert, but a foundational understanding is a plus.
  • AI prompting certificate or AI prompting experience.
  • A strong desire to teach, train, and mentor others.
  • Experience in the Advertising, Marketing, MarTech, or AdTech industries.
  • Familiarity with data Clean Room environments.

Compensation

  • Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead.

Benefits

  • Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
  • Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.
  • Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
  • Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

Company info

  • LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people.
  • Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents.
  • Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.
  • Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
  • We use automated decision systems (ADS) as part of our recruitment and hiring process.
  • If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know.
  • We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
  • LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.
  • To all recruitment agencies: LiveRamp does not accept agency resumes.
  • Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location.
  • LiveRamp is not responsible for any fees related to unsolicited resumes.
  • LiveRamp does not accept agency resumes.

Equal opportunity

  • LiveRamp is an affirmative action and
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This listing is sourced directly from LiveRamp's careers page and normalized into a canonical job model.