Zip
Manager, AI Operations
San Francisco · Senior
Sponsorship not specified$175k-$205kDetected 15 days ago
LLMsAgentic AIValuationProcurementCustomer SuccessCadenceLeadershipCommunicationMentoring
About the role
- Your role is to provide the reliable deployment and data foundation they need to help customers grow.
Responsibilities
- As Manager, AI Operations, you lead a team of critical services and delivery, managing a mix of FTEs and a large volume of contractors to drive product delivery and customer adoption of AI products.
- You will work closely with the Customer Success team, who manage long-term relationships and renewals.
- You will also collaborate with the AI Forward Deployed Engineering, Product, and Engineering teams, reporting directly to the Director of AI Forward Deployed Engineering and Operations.
- This role is for a hands-on team leader who manages a mix of FTEs and a large volume of contractors to deliver against results.
- You maintain high standards, building the structure needed for a team to scale while staying involved enough to clear obstacles.
- Drive the adoption of Zip's AI solutions across our customer base, helping them move toward automated workflows and meeting targets that turn successful deployments into long-term revenue, in partnership with Customer Success.
- Own throughput across the delivery pipeline, from planning and prioritization through deployment, maintenance, and the performance analytics that surface what needs attention.
- Strong commercial judgment to own partner evaluations and go/no-go decisions, balancing quality, cost, and strategic value.
- 🚠 Team building events & happy hours
- We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.
Requirements
- A track record of owning an operational function with accountability for adoption, quality, and throughput, measured on outcomes rather than activity.
- Experience growing and scaling a delivery team through systems, process, and coaching, with a focus on lifting output quality as the team expands.
Compensation
- The salary range for this role is $175,000- $205,000 OTE.
Benefits
- 📈 Start-up equity
- 🦷 Health, vision & dental coverage
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
- Zip's team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
- 🚍 Commuter benefit for hybrid employees
Company info
- Ensure the quality and reliability of Zip's platform capabilities by setting clear standards, testing processes, and release requirements to maintain accuracy for our customers.
- We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.
This listing is sourced directly from Zip's careers page and normalized into a canonical job model.