Tbc
Senior Operations Excellence Consultant
Remote - US · Senior · Full-time
Sponsorship not specified$87k-$130kDetected 6 hours ago
ComplianceAgileJiraConfluenceStakeholder ManagementProcess ImprovementRecruitingCustomer SuccessLeadershipCommunicationCollaborationCritical Thinking
About the role
- The Senior Operational Excellence Consultant is responsible for leading operational readiness and implementation initiatives that enable successful delivery of new products, services, and capabilities across the Customer Success organization.
- The Senior Operational Excellence Consultant applies deep operational knowledge and sound judgment to resolve readiness risks and challenges, measure operational impacts, and identify opportunities to improve operational execution.
- Provide consultative operational guidance throughout the product and service lifecycle, ensuring readiness risks, dependencies, and operational impacts are understood and proactively addressed.
Responsibilities
- Lead operational readiness initiatives for new products, services, enhancements, and strategic initiatives across Client Success.
- Evaluate operational impacts, assess readiness against defined criteria, and develop operational readiness strategies that support go/no-go recommendations, risk mitigation, and successful adoption of new capabilities.
- Coordinate readiness activities and drive end-to-end alignment across Product, Engineering, Integration, and Client Success to ensure organizational preparedness prior to release.
- Identify operational risks, dependencies, and gaps, facilitating cross-functional resolution to support successful delivery and readiness.
- Monitor, evaluate, and communicate operational readiness status, execution progress, and operational insights to support informed decision-making and continuous improvement.
- Develop, maintain, and continuously refine operational readiness frameworks, playbooks, runbooks, and supporting operational artifacts that enable consistent, scalable execution across Services.
- Drive the adoption of standardized operational metrics that measure readiness effectiveness, operational efficiency gains, and business impact, enabling data-driven reporting and informed decision-making across operational and executive leadership.
- Serve as the operational lead for assigned cross-functional initiatives, ensuring participation and alignment across technical and business stakeholders.
- Build trusted partnerships with Product, Engineering, Integration, Client Success, and other operational teams to facilitate successful readiness initiatives and provide guidance on execution approaches and downstream operational impacts.
- Facilitate operational planning sessions, readiness reviews, and implementation discussions to support informed decision-making.
Requirements
- Bachelor's Degree in Business, Information Systems, Computer Science, Engineering, or a related field.
- Minimum of five (5) years of experience in operational excellence, operational readiness, implementation, technical operations, program coordination, or a related operational discipline.
- Minimum of three (3) years of experience working in Agile or Kanban environments using Jira, Confluence, or similar work management platforms.
- Experience supporting technical implementations, system integrations, or SaaS product delivery.
- Familiarity with operational metrics, dashboard development, or executive reporting.
- Experience utilizing AI-enabled tools to improve operational efficiency, documentation, reporting, or workflow automation.
- Excellent verbal and written communication skills, with the ability to communicate technical concepts, operational impacts, and readiness recommendations to both technical and non-technical audiences.
- Ability to influence outcomes through collaboration, credibility, and effective communication rather than formal authority.
- Experience facilitating cross-functional planning sessions, operational readiness reviews, or implementation planning activities.
- Ability to navigate ambiguity and adapt to changing business priorities while maintaining focus on operational outcomes.
Nice to have
- PREFERRED QUALIFICATIONS
Compensation
- $86,973.00 - $130,460.00
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
- Please note that the compensation details listed in US role postings reflect the base salary only, and does not reflect the value of the total rewards compensation. ***
Benefits
- Develop reporting, dashboards, or operational metrics that provide end-to-end visibility into readiness progress, implementation health, and operational performance serving audiences from contributors to executives.
Equal opportunity
- Lyric is an Equal Opportunity Employer that strives to create an inclusive environment, empower employees and embrace collaborative success.
Visa & Work Authorization
- Applicants must already be legally authorized to work in the U.S. Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.
This listing is sourced directly from Tbc's careers page and normalized into a canonical job model.