Genesys

Genesys

Sr. Software Developer, Platform & Tooling

Toronto (Flexible), CA · Senior

Sponsorship not specified$109k-$142kDetected 61 days ago
JavaScriptPythonNode.jsDjangoFlaskDistributed SystemsBackend DevelopmentNoSQLDynamoDBAWSGCPAzureCloud PlatformsRESTAgentic AIIncident ResponseRecruitingCommunicationCollaboration

About the role

  • This role directly improves developer velocity, platform resilience, and service health at scale, influencing how quickly and safely new capabilities reach customers.
  • This position offers exposure to large scale distributed systems, high impact platform initiatives, and opportunities to influence engineering practices across the organization.

Responsibilities

  • Own and evolve internal platform tooling that enables scalable, reliable service deployment across global cloud regions
  • Design and deliver backend services and APIs that empower self service capabilities and reduce developer friction
  • Drive improvements in system reliability, scalability, and performance through architectural enhancements and capacity planning
  • Build automated workflows that streamline operational processes and minimize manual intervention across environments
  • Collaborate with cross functional stakeholders to align on platform strategy and deliver solutions that meet broad organizational needs
  • Proven experience designing and building RESTful APIs in distributed environments
  • Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
  • As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
  • You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
  • To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending.

Requirements

  • Strong backend development experience with Python and production grade service design
  • Hands on experience with AWS services such as DynamoDB, S3, SQS, SNS, and CloudFormation
  • Experience with backend frameworks such as Flask, Django, or equivalent
  • Strong experience with NoSQL data modeling for performance and operational efficiency
  • If you have any questions, please include them in your email.

Nice to have

  • Exposure to additional cloud providers such as Microsoft Azure or Google Cloud Platform
  • Experience supporting production systems, including incident response and operational excellence practices
  • This is an active opening at Genesys.
  • 108,500.00 - $142,400.00
  • Employee Referrals:
  • If a Genesys employee referred you, please use the link they sent you to apply.
  • With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
  • Reasonable Accommodations:

Skills

  • To learn more, visit www.genesys.com.

Compensation

  • This role has a market-competitive salary with an anticipated base compensation range listed below.
  • 108,500.00 - $142,400.00

Benefits

  • Comprehensive extended group health coverage
  • Generous paid time off, including vacation and personal leave
  • Retirement savings program with employer RRSP matching up to a prescribed maximum amount
  • Family-friendly benefits, including parental leave top-up and adoption assistance
  • Growth and development opportunities through access to learning resources and internal mobility programs
  • Enhance platform observability to reduce mean time to detect and recover, improving overall service health and stability
  • 4+ years of professional software development experience after completing formal education
  • This role might also be eligible for a commission or performance-based bonus opportunities.

Equal opportunity

  • If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
  • This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.
  • Genesys is an equal opportunity employer committed to fairness in the workplace.
  • Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Visa & Work Authorization

  • Authorization to work in Canada on a permanent basis without current or future employer sponsorship
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This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.