Kyndryl

Kyndryl

Product Support Engineer

CIO KPop-Dallas (US152527) · Part-time

Sponsorship not specified$63k-$114kDetected 30 days ago
Cloud PlatformsKubernetesLinuxProduct ManagementProduct StrategyCustomer SuccessCustomer SupportCommunicationMentoring

Stay score

odds of building a lasting career here

50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 90%

Of 10 labor certifications old enough to have been used, 1 expired without the employer filing the next step. Median time from filing to decision: 503 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

7 transfer filings in the last year, covering 7 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • Are you ready to join the team of software engineering experts at Kyndryl?

Responsibilities

  • Receive, triage, assign, track, and update support cases in the support environment.
  • Collect, validate, and analyze customer-reported information, logs, traces, configuration details, and other diagnostics.
  • Perform initial troubleshooting and basic issue isolation using approved procedures and knowledge articles.
  • document findings, actions, next steps, and resolution status.
  • Create and maintain support documentation and knowledge articles
  • Support defect identification, documentation, reproduction, validation, and engineering coordination.
  • Apply documented solutions and approved procedures; document findings, actions, next steps, and resolution status.
  • Create and maintain support documentation and knowledge articles; participate in case handoffs and operational reporting.
  • Customer support or product support experience appropriate to the assigned band.
  • Ability to work in a structured support environment and collaborate across functions.

Requirements

  • Ability to capture issue details accurately and convert validated resolutions into reusable knowledge content.
  • You're good at what you do and possess the required experience to prove it.
  • However, equally as important - you have a growth mindset
  • Operate within required support processes, tools, service-level objectives, escalation procedures, and governance requirements.
  • Complete required onboarding, product training, security, compliance, access, and operational readiness activities before deployment.
  • Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Compensation

  • The compensation range for the position in the U.S. is - $63,360 to $114,120 based on a full-time schedule.

Company info

  • At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress
  • with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
  • The Role
  • Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer to contribute to our software engineering space and provide critical skills required for the development of cutting-edge products.
  • At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses.
  • We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
  • For our people-Kyndryls-that means doing purposeful work that powers human progress.
  • Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
Apply directly at Kyndryl →Create a free account for alerts like thisView Kyndryl immigration profile

This listing is sourced directly from Kyndryl's careers page and normalized into a canonical job model.