Outrider

AV Site Lead (CDL-A)

San Antonio, TX · Contract

Sponsorship not specified$32k-$37kDetected 21 days ago

Data AnalysisJiraCustomer SupportRoboticsLeadershipTime ManagementMicrosoft Office

About the role

This position reports to the Associate Manager, Customer Operations and serves as Outrider's primary point of contact for operations issues and inquiries at customer sites.
This role is hands-on, requiring close monitoring of system performance and productivity as well on-point suggestions for improvements to the UI, workflow, and overall system.
The successful candidate thrives in a dynamic work environment, has strong focus and attention to detail, and is comfortable making fast and sound decisions with a safety-first mindset.

This position plays an essential role in helping deliver a safety-critical system for industrial automation.
The opportunity offers the successful candidate the chance to help develop a market-defining enterprise product that combines robotics technology with a software-as-a-service (SaaS) business model.
Lead AV operations, ensuring safety and productivity, and manage trailer move missions using Outrider or customer software while communicating with engineers and teams.
Create and manage tickets for system issues or truck maintenance (Jira and Fleetio), and document operational details in reports.
Manage and escalate system issues using established operational protocols to maintain continuous site productivity and ensure prompt resolution.

Proficiency with MS Office or G-Suite.
Ability to travel up to 10% of the time, if applicable, or potentially commit to extended stays at customer sites for the deployment of Outrider autonomous vehicles

BS or BA degree preferred or 2-3 years of relevant industry or technical experience
Minimum 1-2 years' experience in transportation, intermodal, industrial automation, material handling automation, or warehouse operations
Current Class A Commercial Driver's License (CDL) valid in State and throughout the United States, as required
Minimum 3 years of verifiable Class A tractor-trailer driving experience
Demonstrated safe and proficient backing skills with a variety of trailer types in dynamic yard environments
Clean driving record for the previous 5 years
Exceptional analytical skills
Ability to communicate and assist with troubleshooting complex systems issues quickly and correctly while on customer sites

Hourly Rate: $32.00 - $37.00
Actual compensation is based on several factors, including but not limited to job-related skills, qualifications, experience, and specific work location due to differences in the cost of labor

Train customers on the Outrider system, respond to and manage customer requests, and serve as a liaison for operational support and issue resolution.

This listing is sourced directly from Outrider's careers page and normalized into a canonical job model.