DigiCert
Associate Customer Success Manager
United States
Sponsorship not specifiedDetected 6 days ago
CRMAccount ManagementOnboardingCustomer SuccessCustomer SupportDNSCommunicationPublic Speaking
About the role
- This role focuses on customer onboarding and helping users feel confident and successful using the platform.
- The focus will be on guiding customers through the platform experience and ensuring they have everything they need to move forward to their deployment phase.
Responsibilities
- Join or lead onboarding kick-off calls to understand customer goals and expectations
- Deliver walk-through sessions
- Employee Assistance Program with 24/7 confidential support for employees and families
Requirements
- Co-ordinate with Validation teams to ensure required validation steps are completed
Compensation
- Competitive compensation and comprehensive health, dental, and vision coverage
Benefits
- Competitive compensation and comprehensive health, dental, and vision coverage
- Retirement savings programs with company matching (401(k) or RRSP)
- Generous paid time off, including holidays, and vacation
- Paid parental leave and family support benefits
- Life and disability coverage
- Flexible spending and health savings options (where applicable)
- Health and wellness support, including gym reimbursement and wellness programs
- Education assistance and professional development opportunities
- Customer Education & Training
Company info
- DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at www.digicert.com
- Job summary
- The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment. This role focuses on customer onboarding and helping users feel confident and successful using the platform.
- This role is ideal for someone looking for a career in Customer Success, Customer Support, or SaaS.
- DigiCert is a global leader in intelligent trust.
- We protect the digital world by ensuring the security, privacy, and authenticity of every interaction.
- Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents.
- Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at www.digicert.com
- The Associate Customer Success Manager (CSM) supports new customers through the initial implementation and activation of their DigiCert platform environment.
- Support new customers during their onboarding journey
- Walk customers through platform features, navigation and key workflows
- Help customers understand how to use the platform for their specific needs
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This listing is sourced directly from DigiCert's careers page and normalized into a canonical job model.