Highspot
Sr. Customer Success Manager - Remote
United States · Senior
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About the role
- We are looking for an experienced Customer Success Manager to join our Post-Sales team.
- Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction, retention, and ongoing success.
- Success is denominated in the form of the sellers, BTL, OT, and ATL satisfaction and assessment of HIghspot value that generates customer revenue retention and the potential for expansion within the customer account hierarchy.
Responsibilities
- Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement
- in the event of key customer stakeholder turnover, you seek and build replacement relationships
- Collaborate with your Account Management partners in the event of renewal risk
- project manage the plan to "get to green churn risk"
- Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
Compensation
- $98,000 - $140,000 On Target Earnings (OTE) range: $140,000 - $200,000, 70.00% base/30.00% variable target OTE split.
- Employees are eligible to receive stock options and may also receive other forms of compensation.
- The above represents total expected compensation for this role.
Company info
- About the Role We are looking for an experienced Customer Success Manager to join our Post-Sales team.
- The CSM is expected to understand customers' needs and strategically expand engagement with Highspot.
- We are looking for CSMs who are passionate about enablement and how it can transform organizations.
- Serve as the face and voice of Highspot to customers in your portfolio and as "the buck stops with you" owner of those customer relationships internally at Highspot
- Collaborate with customers to develop a mutual value plan
Visa & Work Authorization
- We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, p
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