Highspot

Sr. Customer Success Manager - Remote

United States · Senior

Sponsorship not specified$98k-$140kDetected 604 days ago

SparkProject ManagementSalesAccount ManagementCustomer SuccessCommunicationCollaborationCritical ThinkingPublic Speaking

About the role

We are looking for an experienced Customer Success Manager to join our Post-Sales team.
Customer Success Managers (CSMs) play a crucial role in ensuring Highspot's customers' satisfaction, retention, and ongoing success.
Success is denominated in the form of the sellers, BTL, OT, and ATL satisfaction and assessment of HIghspot value that generates customer revenue retention and the potential for expansion within the customer account hierarchy.

Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement
in the event of key customer stakeholder turnover, you seek and build replacement relationships
Collaborate with your Account Management partners in the event of renewal risk
project manage the plan to "get to green churn risk"
Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic.
Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
Their primary focus is to build strong relationships with customers, understand their needs, and help them derive maximum value from the products or services offered by the company.

Prioritizes customer experience with a focus on customer satisfaction and retention.
As a key member of our post-sales team, the CSM must thrive in a highly collaborative environment and have a proven track record of driving customer value and revenue retention.

$98,000 - $140,000 On Target Earnings (OTE) range: $140,000 - $200,000, 70.00% base/30.00% variable target OTE split.
Employees are eligible to receive stock options and may also receive other forms of compensation.
The above represents total expected compensation for this role.
Did you read the requirements as a checklist and not tick every box?
Don't rule yourself out!
If this role resonates with you, hit the 'apply' button.

Ultimately, they deliver essential customer-facing milestones, including Mutual Value Plans, Solution Health Reviews and Strategic Business Reviews, while partnering with Account Management for renewals and expansions.

The CSM is expected to understand customers' needs and strategically expand engagement with Highspot.
We are looking for CSMs who are passionate about enablement and how it can transform organizations.
Serve as the face and voice of Highspot to customers in your portfolio and as "the buck stops with you" owner of those customer relationships internally at Highspot
Collaborate with customers to develop a mutual value plan
About the Role We are looking for an experienced Customer Success Manager to join our Post-Sales team.

We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, p

This listing is sourced directly from Highspot's careers page and normalized into a canonical job model.