Fortive

Fortive

Customer Care Specialist

Everett, WA, United States

No sponsorship$30k-$50kDetected 5 days ago
CRMExcelCommunicationOrganizational SkillsMicrosoft Office

About the role

  • We're seeking someone who listens actively, communicates clearly by phone and email, and thrives in a fast-paced, customer-focused environment.
  • Provide guidance on RMA procedures, distributor stock rotation policies, and basic service-related inquiries (e.g., calibration and repair quotes).
  • Excellent communication-both written and verbal.

Responsibilities

  • Manage high-volume customer interactions via Five9 and CRM Dynamics, averaging ~75 calls and 30-50 emails daily.
  • We Support distributors and end users with inquiries related to contracts, quotes, orders, shipping, and troubleshooting potential issues.
  • Act as a resource for non-technical questions on products, warranties, and available services, collaborating cross-functionally to resolve issues and support process alignment.
  • This is a job for someone that takes pride in providing top-notch support.
  • About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future.

Requirements

  • Minimum of 1 year of experience in a high-volume call center with strong multitasking and system navigation skills.
  • We use the proven Fortive Business System (FBS) to accelerate our positive impact.

Nice to have

  • Proficient in Microsoft Office (Word, Excel, Outlook, Teams)
  • Oracle experience a plus.

Compensation

  • The salary range for this position (in local currency) is 43,200.00 - 64,800.00

Company info

  • Assist customers with navigating Fluke's external website, including tools like the Accessory Store, Where to Buy, manuals, and service resources.
  • This role is a first point of contact for customers and distributors needing support with Fluke products-resolving inquiries, directing users to resources, and ensuring a smooth experience.

Equal opportunity

  • We Are an Equal Opportunity Employer.
  • Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers.
  • Individuals who need a reasonable accommodation because of a disability for any part of the employment
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This listing is sourced directly from Fortive's careers page and normalized into a canonical job model.