Via
Strategy & Operations Principal
Tulare, CA · Principal
Sponsorship not specified$140k-$175kDetected 16 days ago
Performance ManagementCustomer SupportCommunicationAdaptability
About the role
- Via is using technology to transform transportation around the world.
- From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.
- This is a transformation role in a fast-paced tech company.
Responsibilities
- Build new operating systems, staffing models, and service cadences that don't yet exist, and establish the culture and accountability structures to sustain them.
- Communicate a compelling change narrative to your team, your partner, and community stakeholders so they understand where you're going and why.
- Own the end-to-end operating strategy of Via's service, including on-time performance, rider experience, safety, and cost efficiency.
- Define and manage against a clear set of KPIs; translate weekly and monthly performance data into operational decisions, not just reports.
- Design and continuously refine staffing models and scheduling strategies that ensure service reliability across a 24/7 operation.
- Build, coach, and manage a frontline operations team, from hiring through performance management and culture setting.
- Lead the Transformation
- Drive Service Performance and Operational Excellence
- Lead and Develop Your Team
- Lead by example: be present in the field, visible to drivers, and known as someone who holds themselves and their team to a high standard.
Requirements
- Strategic leader with 5+ years of experience leading complex operations
- Bachelor's degree required
- Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading teams
- you can delegate, prioritize, and take responsibility
- people love working with you and for you, and you have extensive experience leading teams
Compensation
- $140,000 - $175,000 / year
- Final salary will be determined by the candidate's experience, knowledge, and skills.
Benefits
- Salary reflected does not include equity or variable pay, where applicable
- Develop and own a clear vision for what this transit service should look like, partnering with Via's central functions, and lead your team through the work of getting there.
- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Company info
- We are rebuilding a transit service from the ground up in Tulare, and we need a
Equal opportunity
- Via is an equal opportunity employer.
This listing is sourced directly from Via's careers page and normalized into a canonical job model.