FIRY
Senior Manager, Player Operations
Las Vegas, NV · Senior
Sponsorship not specifiedDetected 19 hours ago
Performance MarketingProcess ImprovementPerformance ManagementCustomer SupportLeadershipCollaborationProblem SolvingMentoring
About the role
- This is a high-impact leadership role where you'll partner with senior stakeholders to optimize player operations, streamline processes, and create exceptional experiences for millions of players worldwide.
Responsibilities
- Lead and scale Player Operations programs across player support, payments, escalations, and retention-related workflows to deliver a seamless player experience.
- Drive cross-functional alignment between Product, Engineering, Payments, Compliance, VIP, and Operations teams, ensuring priorities are clearly communicated and executed.
- Identify, prioritize, and implement process improvements, automation opportunities, and operational efficiencies that improve scalability, quality, and cost effectiveness.
- Partner with stakeholders to define business requirements, influence prioritization, and drive successful execution of operational initiatives.
- Develop and lead a high-performing team by setting clear objectives, driving accountability, and fostering continuous improvement and professional growth.
- Cross-Functional Leadership: Builds strong partnerships across teams and aligns stakeholders around common goals and priorities.
- Strategic Execution: Translates business objectives into actionable plans and delivers results through disciplined execution.
- Data-Driven Decision Making: Uses data and insights to identify opportunities, measure impact, and drive continuous improvement.
- Change Management: Effectively leads operational change initiatives and drives adoption across teams and stakeholders.
- People Leadership: Coaches, develops, and motivates teams while fostering a culture of accountability, collaboration, and high performance.
Requirements
- 8+ years of experience in Operations, Customer Support, Player Experience, Program Management, Business Operations, or related functions within a fast-paced technology or consumer-facing environment.
- Proven experience leading cross-functional initiatives involving multiple stakeholders and operational teams.
- Experience establishing operational metrics, quality programs, governance frameworks, and performance reporting.
- Prior people management experience, including coaching, performance management, and team development.
Skills
- real-money skill-based mobile gaming.
- Today, FIRY is building something much bigger.
- Each business is successful on its own.
Compensation
- Total Starting Compensation including Base + Bonus + Equity: $160,000
Benefits
- Comprehensive Benefits.
- 100% coverage for medical, dental, and vision for you and your dependents.
- 401K matching, equity incentives, pre-tax benefit options, and more.
- Wellness Support.
- Time Off. Competitive PTO and company holidays.
- Free daily catered lunch, snacks, a full-size gym with showers, commuter benefits, team events, and more.
Visa & Work Authorization
- basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status, and we operate in compliance with applicable fair
This listing is sourced directly from FIRY's careers page and normalized into a canonical job model.