Resend
Customer Success Engineer
Americas / Remote / Full-time
Sponsorship not specified$120k-$140kDetected 2 days ago
Next.jsCustomer SuccessCustomer Support
About the role
- Resend is growing fast, and there are now over 3 million developers using it.
- As our user base continues to grow, we have increased demand across all time zones and days of the week.
- This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.
Responsibilities
- How we scale support https://resend.com/handbook/success/how-we-scale-support
Skills
- Be the front-line of customer requests
- Debug, report, and ship scoped fixes for bugs and regressions
- Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back
- Advocate for customer needs to the greater Resend team
- Love helping solve problems for developers
- Can handle and perform under customer pressure
- Have experience improving email deliverability
Compensation
- $120,000 - $140,000 USD, commensurate with experience
Benefits
- What is our vision for exceptional support https://resend.com/handbook/success/what-is-our-vision-for-exceptional-support
Company info
- Honest and low-ego team
- Autonomy to "just ship it"
- Ownership of problems and solutions
- 100% remote team with flexible working schedules
- Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
- We are building the modern email sending platform for developers.
- We care deeply about quality, craft, and the developer experience.
- Our fully remote team of 45 spans 13 countries and counting.
- We're backed by a16z, Y Combinator, and others.
- Meet the humans → https://resend.com/humans
This listing is sourced directly from Resend's careers page and normalized into a canonical job model.