Acme, Inc.
Customer Service Representative
Boston, MA
Sponsorship not specifiedDetected 164 days ago
Customer SupportLeadershipCommunicationTime ManagementOrganizational Skills
About the role
- We bring first-class service across each market we support. As a Customer Service Representative on-site in Boston, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
- - Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include:
Responsibilities
- Act as a resource for all product knowledge and service support
- Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
- Act as a liaison between the customer, service support, and dealership by following up to ensure customer satisfaction
- Work as a team player - assist other team members when in need of support
- Missing timelines to follow up leads to poor customer experience and diminished brand loyalty
Requirements
- Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include:
- Scheduling activities as required for special events
Benefits
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
Company info
- Return all email and voice mail messages promptly and follow up with customers and dealers as committed
- Agents must follow up with customers with updates and timelines.
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