Axle Mobility
Head of GTM and Customer Operations
Los Angeles
Sponsorship not specifiedDetected 222 days ago
About the role
- We're hiring a Head of GTM + Customer Operations to operationalize and accelerate Axle's commercial engine into the next phase.
- Run and scale pilots: scoping, onboarding, training, proving value, and expanding
Responsibilities
- Partner deeply with product and engineering to ensure customer realities shape the roadmap
- This is a great role for someone who wants to work across the team, own customer-facing outcomes end to end, and build the processes and systems that set up Axle to scale.
- Own customer operations: success, field ops, renewals, and structured feedback loops
- Build our scaling GTM motion: segmentation, value props, messaging, repeatable sales plays
- Develop Axle's operational backbone: documentation, metrics, processes, and cross-team coordination
- Represent Axle externally with fleets, service providers, OEMs, and strategic partners
- Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
- Excited to work at a startup where you'll own projects end-to-end and ship quickly
Requirements
- 3-6 years of experience across customer-facing, operational, or strategic roles
Skills
- technicians, service leaders, drivers, operators, fleet managers and executives.
Compensation
- Competitive compensation + meaningful early equity
Benefits
- Competitive compensation + meaningful early equity
- Medical, dental, and vision insurance + 401k (no match yet)
- Generous home-office and equipment budget
Company info
- While we prefer the role be based in the Los Angeles area, we are open to a great fit remote candidate willing to travel out here at least 1x a month!
- Location Note: While we prefer the role be based in the Los Angeles area, we are open to a great fit remote candidate willing to travel out here at least 1x a month!
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