saferidehealth
Focus Member Coordinator
Remote, Texas, United States
Sponsorship not specifiedDetected 21 days ago
CRMCommunicationCollaborationProblem Solving
About the role
- At SafeRide Health, we are committed to ensuring transportation is never a barrier to care - especially for our most vulnerable populations.
- This role combines empathy, operational precision, and problem-solving to ensure every ride is seamlessly executed.
- You will monitor ride dashboards, confirm details in advance, and serve as the primary point of contact for member inquiries, resolving issues with professionalism and care.
Responsibilities
- White-Glove Member Support
- Deliver high-quality, personalized service to Focus Members, ensuring their unique needs are met with empathy and efficiency.
- Proactively confirm and support upcoming rides in coordination with the Routing Team, guided by member tier designations.
- Maintain accurate records to ensure continuity and quality of service.
- Partner with Routing, Network, and Member Services teams to resolve issues before they impact members.
Nice to have
- Familiarity with dashboards, reporting tools, or CRM systems.
- Prior exposure to working with vulnerable or high-acuity populations.
Compensation
- We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:
Benefits
- Competitive salary, annual bonus opportunities, and equity options
- Comprehensive medical, dental, and vision insurance
- Generous PTO, paid company holidays, and paid parental leave
- SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America.
- This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process.
- Remote with flexible hours
Company info
- We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:
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This listing is sourced directly from saferidehealth's careers page and normalized into a canonical job model.